Can anyone explain this ASOS return policy, I'm baffled?!

[Inthemane]

Placed an ASOS order using their codes - £30 off if you spend over £175. Bought my sister some birthday presents and a couple of things for myself including some new (expensive for me) trainers. Which don't fit so I want to return them. Having looked on the site I see this message which just baffles me...maths never being my strong point.

"Where items are returned from orders made with these promo codes, which result in the total value of the order falling below the minimum spend, the items you keep will revert to full price and the refund you receive will be adjusted accordingly. Eg purchase 6 items for £257 and use a £30 off £175 code, you pay £227 (£257 - £30). As the promotion is calculated on total basket size, if you return one item (£85), it takes Your total original order to £172. This is £3 under the £175 threshold and means that the £30 discount is no longer valid and you won’t receive a refund for the returned item."

So is it worth returning anything if they aren't going to refund my money? I spent £237 minus the £30 promo so paid £212. The items I want to return total £94 (three items).

If anyone kind with a working maths brain can help I'd be very grateful! And yes... I should have read the small print first (not that I understand it).

Return the items cos you’ll still get a refund, yes

£237 minus £94 is less than £175 so your total refund will only be £64 .

Return them and you'll get a £64 refund

That doesn’t make sense. In their example, surely you’d return an £85 item and be refunded £55? (thus losing only the £30 discount)

I spent £237 minus the £30 promo so paid £212
This can’t be right? £237 minus £30 is £207?

Surely just deduct the 30 quid from your return amount?

Thanks for responses everyone.

So I take £30 off the amount I’m returning since it’s less than the £175 threshold?

I think the wording of their example doesn’t make it clear - it implies no refund will be given at all?

@VelvetPineapple Maths really isn’t my strong point There was a delivery charge which I rounded down to £5 to keep it simple!

... and then forgot to include that in the sum in my OP. And my reply.

It’s been a long day

No it doesn't imply no refund will be given. It is saying in this example. If the returned item and the discount were both thirty quid, youd not get the refund, because without this item you'd never have been e titled to the discount in the first place,

So, if you return 94 quids worth, then you did not spend 175 in the end, so you were not entitled to the thirty quid discuount, so you would get the 94 quid, but you need to pay the thirty quid back, and as such you'd have a net refund of 64 quid,

@Bluntness100 Your explanation is far clearer (and blunter!!)

Idiots like me will take 'you won’t receive a refund for the returned item' at face value.

Therefore the language and example could be clearer.

The example given in the OP is wrong though. It says “the £30 discount is no longer valid and you won’t receive a refund for the returned item” which is worth £85. That isn’t true. You’d receive a £55 refund for the £85 item.

@VelvetPineapple Yes, the wording on the ASOS site seems very unclear. Since what’s in the OP is a direct copy and paste of what they have on their site right now, I might contact them and ask them to explain/clarify.