WWYD in my shoes? (Etsy purchase)

[pasturesgreen]

Back in November, I ordered a silver pendant with a personalised engraving from a French seller on Etsy.

Seller shipped it in early December, but regrettably chose a crappy courier service which has proved, to use a delightful phrase I've seen on here, spectacularly shit. The cut a very long story short, my pendant got lost.

Seller has agreed to make a new one for me, free of charge. I'm tempted to offer to pay for the materials. After all, it's not the seller's fault, but the crappy courier's, and I'd hate to see her out of pocker. Would you? Or I'm being a bit of a mug soft touch here, and of course it's he seller's fault, at least up to a point, since she chose the crappy courier? I originally paid about £50 for the pendant, if that's relevant.

Surely she will claim the loss from the courier.

It's for the seller to raise a claim with the courier. Not your problem.

Apparently it's not insured...I know, I know 🙄

I don't see how that could be. Even if it is, not your problem.

The seller is responsible for the item until it is delivered to you. If they chose to cut costs by using a crappy courier, that is not your problem. I wouldn't even describe what they are offering as making you a new one 'free of charge'. They are just fulfilling your original order. Very late.

Not your problem. She should only have offered postage with insurance

It's a risk the seller takes if they choose not to send insured. And we (well, if they're running their business properly) build in enough of a margin that her losses should mostly be mitigated anyway.