Hermes :-(

[PinkGin24]

There is no angry face so a sad one will have to do!!

Been fucked about by a well known home retailer for 3 weeks. Item finally dispatched. Text at 11am tpday to say it would be here between 7pm and 9pm (been in ALL day). 8.44 pm, notification to say the parcel has been delivered and signed for. No it fucking hasn't. Checked permiter of the property.

Tracking has now been updated with the 'signature' which is a picture of a line and the name 'xxdd'.

Plan to unleash hell on said retailer tomorrow as Hermes isn't open but OMG I am FUMING!!!

The signature was shared on the app. The 'signature' is a line and the name 'xxdd'. This isn't a case of mistaken delivery and signed for.

I suspect Hermes is as good as your local deliverer. For example, in my area Hermes has two people who deliver. Both are very good and very professional. For example, they both know I am deaf, so they need to ring the bell (a light flashes in my living room when they do). They also know that dear dog will bark like a hell hound when they ring. But they know she only does that to get my attention. DD is always up for a tummy rub from them.

So it's not the company, it's the individual delivers. They are paid peanuts as well. Minimum wage, minimum effort. I'm lucky with my two

Just complain to the retailer. They have chosen to use a cheap and crap delivery firm who pay their couriers - who they won’t even employ - peanuts.

Hermes care about their client - the retailer - not the people they deliver to. Complain online and you’ll get a nonsense response from somebody in India, Vietnam or similar.

A decent retailer will refund you straight away. I had a similar problem - missing delivery, phantom signature - last summer and Karen Millen were straight on it with a refund. They now don’t deliver stuff to me via Hermes.

Not saying that the Hermes courier was blameless, of course they were untruthful, but better to direct your ire to the retailer.

I will happily pay for reliable delivery. Netaporter use DHL. It costs £6 or something. I don’t care. DHL are reliable, so it is worth it. I dislike this race to the bottom, where retailers think that we all want free delivery and choose what to buy on that basis. I’m quite insulted by it, actually. I will pay for good service.

I can tell you now that he definitely will not lose his job. You literally want him to have no income because of your bloody parcel which you can have replaced. Get a grip

@gooseygoosey, no, I want him to loose his job because he committed fraud...

I had this twice before xmas with hermes.

First time exactly as you describe - showed as being delivered but turned up the following day. I had paid for next day delivery, which I obviously didn't get, but the retailer wouldn't refund me because "delays happen"!!!

Second time parcel was dispatched, tracked to hermes depot and then nothing. Retailer kept delaying me, saying give it 1 more day, 2 days etc.

Finally 2 weeks after Christmas they declared it lost and refunded me.

Looking on line there are so many reports of the same thing happening with hermes. My item was worth £50 so presumably hermes had to refund this to my retailer. Judging by the number of complaints on twitter alone they must be paying out an awful lot of money in compensation to retailers.

The 'signature' is a line and the name 'xxdd'. This isn't a case of mistaken delivery and signed for.

It's also clearly not an attempt at a genuine signature. Get a grip "fraud" FFS 🙄

Absolutely useless IMHO, I can understand how frustrating they are to deal with. The last parcel I had “delivered” by them, and I use the word delivered very loosely! Was delivered to the wrong house number, that according to them is my “safe place”. The driver insisted they dumped, the parcel at my address, no they didn’t, as they own photo proved it couldn’t possibly have been my address. The photo strangely disappeared once I complained. My lovely neighbours delivered my parcel to me. Hermes drivers are completely unable to knock or ring a bell I have found,they would rather dump the parcel, anywhere they like and then stuff a card through the letter box. I can’t understand how they are still in business.

@PinkGin24

The signature was shared on the app. The 'signature' is a line and the name 'xxdd'. This isn't a case of mistaken delivery and signed for.

Yes, so quite possibly delivered to the wrong address, signed by either the person who possibly took it in or the courier leaving it in a possible safe place. It is not fraud! Annoying yes.... and as I say it's just a possibility

I hate Hermes however I do believe if they don’t deliver a parcel on a certain date the courier doesn’t get paid. I’ve had it on a few occasions where it has said a parcel has been left in a safe place (I normally order to my work). I finally clicked on when the same picture of the safe place was used every time (a picture of the floor with a table leg). It always arrives the next working day. I know you’re frustrated but you are being very OTT.

I had a parcel delivered quite late from Hermes, though it was over Christmas so could understand. Was quite surprised to find it inside my house when they did deliver though - the cat must've unlocked the catflap for them. That I can believe, but she also apparently signed for it

Not fraud, never said it was YOUR signature, just A signature

Said it was delivered to MY address, when i was the ONLY person in the house...

My porch has signed for a delivery before

Extremely clever as I don't have a porch and even if I did I don't think it would be able to sign for itself

Rung up and complained that parcel had never arrived, they checked the delivery thing where said delivered to porch and refunded and apologised, problem over and dealt with, I had the refund so ordered again and nobody lost their job

I know it's frustrating op but wouldn't wish someone to lose their job

Said it was delivered to MY address, when i was the ONLY person in the house...

OP your raging so much your still not "getting" that regardless of whether the address appears right the courier "could " still (shock horror) have delivered to the wrong address thinking it was the correct address! There may well be a perfectly plausible reason...

I do understand your frustration asI've had similar happen to me although I was told that GPS had tracked it to my address.

@Dippyduckplease tell me who would sign with a line and the name 'xxdd'. Is it not the hermes deliveres job to check the name given matches the name on the parcel? Either way the buck stops with the delivery driver here... either they are a fraud, or totally incompetent.

I often sign for a neighbour so my name doesn't match the parcel!

I deal with hermes daily in my job and the 72hrs thing is a standard thing hermes request when you report a problem. No matter how much you complain or rant nobody will be sacked so your wasting your breath.(infact the more that you are being a shouting and moaning customer the longer it'll take to be resolved)

I've had this happen twice before. It's annoying when it says it's been signed for, by resident isn't it?! One ended up being posted through the letter box in the middle of the night. The other I found inside my wheelie bin! Good job it wasn't bin day! The explanation I was given is that they have targets so pretend it's been delivered and signed for to get paid and post it the next day or secure outhouse (like bin 😕).

I'm with the OP here. Isn't it illegal to fraudulently sign for something? I couldn't sign for a package I received and then call and say I hadn't received it after signing for it.. and I'm pretty sure you're not legally allowed to sign for anyone else (ie the customer) either.

Hermes won’t sack the courier because they don’t employ the delivery people. It’s that, and the stupidly low amount they pay per delivered parcel (50p I think) that drives the bad behaviour.

Although City Link, which did employ people, went bust a few years ago because they couldn’t compete with the cheap Hermes/Yodel model, so maybe the problem is the expectation of free delivery.

I’d be annoyed if I were the OP. For those saying that they sign for neighbours’ parcels so the signature doesn’t match the recipient: did you sign —-xxoo?

*@Nettletheelf *
I’d be annoyed if I were the OP. For those saying that they sign for neighbours’ parcels so the signature doesn’t match the recipient: did you sign —-xxoo?

I use my normal signature that's not to say someone wouldn't sign as —Dave for example.

I don't necessarily believe this is what's happened but it is a possibility. As I've said before similar happened to me with Yodel apart from it was apparently tracked to my location by GPS, I never did get my package or money back!

Sorry that was meant to read
--Dave for example