I've NC for this obviously as it is outing.
So I have an ongoing complaint with Cahoot Credit Card regarding them seemly finding it impossible to set up and action a Direct Debit.
Nearly 6 months this has been going on. They admit they are at fault.
However something clicked in my last conversation with them.
So note Cahoot is owned by Santander.
The account I want the DD to come from is Santander.
The guy on the phone said to me and I quote:
'I can see the money is available in the account the direct debit is due to come from'.
Now I can request the recording to make certain that was what was said, but I'm 90% sure.
So, being part of the same company is it possible that they could look at my bank account? I would have thought there were processes and security that would not allow that.
I cannot fathom how it would be acceptable to do that. But I'm certain what I heard him say.