Restaurant failed to compensate at the time for major wine spillage

[GiantKitten]

7 of us had a family meal out at a very nice local restaurant the weekend before Christmas & one of the waiters tipped a full glass of chilled white wine over DS2. Obv there were apologies, & mopping operations, but that was as far as it went at the time - it was a very busy night.

DS1, who has worked in several restaurants, said he was surprised they didn’t offer eg something off the bill or a complimentary bottle, but we weren’t that bothered & let it go.

DS2, following the Christmas distractions, pretty much forgot about it but suddenly remembered this week & has emailed about it. The general manager (who wasn’t there on the evening we went) is very apologetic & says he wants to “get to the bottom of it” before making any decision.

DS2 thinks a free meal for 3 of us would be fair! - what do you all think would be reasonable?

Wow. Have you read any of the CF threads on here?

I wouldn't even be thinking about this so far after! I think your ds is being very grabby and totally unreasonable.

I'd have expected an apology and a replacement glass of wine at the time.

No further action needed. A month later to bring this up again is frankly a little weird and to expect compensation for such a non event is really grabby,

Expect to get nothing, and you won't be disappointed!

Dear me. Don’t forget to put in a claim for whiplash too.

I think with the time that has gone past from the event emailing now Is a cheek. You mentioned the restaurant was busy, if you have a complaint a restaurant is never to busy to recify the situation at the time - not 4/5 weeks later.

This has GOT to be a joke thread, or a reverse or something. No one would actually be posting this in all seriousness.

A full glass of wine is hardly a major wine spillage. You can't seriously think a small spillage over a month ago warrants a free meal especially since you all forgot about it.

The time to deal with it was the night it happened. Not a month later. Ill be surprised if you get anything

OP! I'm horrified that anybody would go back to the restaurant to complain about a glass of white wine a month after the event!

Yeah I don't think you'll get anything this far down the line. I'd have hoped for a complimentary glass of wine at the time but nothing now. Bit cheeky to enquire after all this time. They'll probably think your son is skint and fancying a free meal.

When you say 'tipped it over' do you mean over their head, or it got knocked over on the table?

all of this is what I said to him, if it helps!

I was just checking.

Thanks

I'd agree, some parental guidance required here. Step in and tell him to let it go, his behaviour isn't ok.

I'd think your ds was a cheeky so and so and would politely tell him to get bent! I hope he listens to you op.

Stinkytoe 'If I’d had a glass of wine spilt over me it would have ruined my evening.' really? Ruined your evening?

Yes really. I don’t drink, I’d hate to have a glass of wine spilt over me

Would it have been less of a problem had it not been chilled?

Well it was a LARGE glass, & well chilled, so it was a bit of a shock.

Also he has Aspergers so yes, he does have some unreasonable expectations. I do try to modify.

A free meal for 3 because a waiter accidentally split one glass of white wine over a month ago

^ this!

Here is the compensation I think it is worth

If it had been red wine and it had ruined an item of clothing (or more) I could possibly see why one would complain but a) not so late in the day and b) not to expect a free meal for three.

I would expect the cost of the wine refunded, but at the time.
If you didn't ask at the time then tough luck.
Asking a month later is, I'm afraid, not reasonable.

How old is he op? Having Aspergers is one thing, but he should have expected it on the night, and this is a request for excessive compensation which makes it look like he is just skint and looking for a freebie.

I've worked in the service industry a long time and I genuinely hate people like you. Accidents happen, apologies were made and you seemed pretty happy with it at the time, so why a month later have you decided its an issue? You should have spoken up when it happened if you weren't satisfied with the apology you received.

A full free meal over a glass of wine? talk about a brass neck.
I'd probably have offered you a comp bottle of wine or something either at the time or for the next time you dined with us and that's about it.. CF at its finest.

A full free meal over a glass of wine? talk about a brass neck

But it's not just a full free meal he wants, he wants a full free meal for him and two of his mates.

DS2 is having a CF moment. Maybe a replacement glass of wine and the cost of the glass off the bill but a meal for 3 is completely ridiculous.