Too many people have no idea how bad it is - and sadly, many of those won't watch the film writing it off as one sided. Thankfully, I've never had to use the benefits system. My only interaction reinforced the DWP attitude in the programme.
DSis ran a successful business, employing 25 people. Single parent, two DCs. Long story short, a problem with suppliers ended up in bankruptcy and homelessness. She got through that and got a PT job that required driving. She had a seizure, and unfit to drive so medically retired. Initially the benefits system worked okay. Unfortunately she was then diagnosed with brain tumours and scheduled for surgery. She had a PIP assessment scheduled the day after the surgery. I called to cancel - surely brain surgery was an acceptable reason?
I was told that unless I was an "appointed person" I was unable to cancel the appointment and there would be an automatic sanction and benefits stopped, but not to worry, she can appeal once she's better! This is a mother with two children and bills to pay. Despite having power of attorney, letters from the oncologist, etc her benefits were stopped. I started the appeal process, but there is a bizarre rule that they phone you back, and if you aren't free to take the call, you have to restart the process. I was working FT, supporting my DSis in hospital 150 miles away, and her two DCs 200 miles away. I couldn't always answer my phone. Dreadful, dehumanising system, and of course, it's designed to be like that, because benefits "shouldn't be a lifestyle choice". I fail to see how it could be!
Sorry long post. Just wanted to demonstrate that anyone can end up on benefits, (even successful home owning business people!)and even the "deserving cases" are treated like shit. Thankfully, the Mcmillan nurse sorted out the benefits and once the terminal diagnosis was made there were no more assessments in her last 18 months of life.