DH and I often talk about how we struggle to complain or be assertive in situations e.g. if a dish comes out at a restaurant that isn't up to scratch, we never say anything or send it back. Part of it is not wanting to make a fuss and also feeling like it could get unpleasant/uncomfortable or get someone into trouble.
Earlier in the week I had to get my phone repaired and when I went to pick it up it turned out they had lost my SIM card. The lady behind the counter started to get flustered and look for it and I quite quickly said not to worry, I'll just get a new one. When I went back to the office and told colleagues what had happened they said it was really poor on their part and I should've said as much and also asked for a discount since I lost my £10 credit I'd bought recently and had to go through the annoyance of getting a new number, letting people know that I'm not on my old number etc. I was obviously not pleased that they'd lost the SIM card but it just didn't occur to me in the moment to ask for anything and I also felt awkward to tell the lady off as we'd been having quite a few friendly chats over the past week.
Is anyone else like me? I don't want to turn into a belligerent customer but I do think sometimes I need to be more assertive ans not as afraid to call something out for being not up to scratch!