CF Thieving Courier!

[Stefoscope]

Last week I bought three of an item (total value came to less than a tenner) on e-bay. Received the package at the weekend, it was missing two items and looked as though it had been re-taped. Spoke to the e-bay seller who was good about it and resent the item (with the same courier unfortunately). Low and behold it was one item short again, this time the cf courier hadn't even attempted to re-seal the envelope before posting it!

I feel absolutely awful for the e-bay seller as they must be out of pocket by this point and it's already hard enough to make any kind of profit on e-bay to begin with. It got me thinking though, how thick is that courier to steal the same item from the same address twice in one week, surely he's going to get caught pretty fast? Does anyone know if I can also make a complaint with Hermes about this courier? I assume it'll have to be the e-bay seller who makes the complaint.

It may not necessarily have been the courier who delivered it to you though.

I mean, your package probably gets handled by lots of different people within Hermes before it gets onto the delivery van - different people collect the item, it may go to various sorting offices, then loaded onto the van.

I would be angry too, as it is theft, but blame Hermes as a company and let them find the culprit.

That's true Empress. It just seemed strange the envelope had been cut the full length, so was totally open. The delivery guy just pushed it through my letterbox without knocking and sped off back to his car. Although I can appreciate they're overworked and underpaid, so he was probably behind with his deliveries for the day. I'm not sure what the protocol is for the drivers, whether they can refuse to deliver an item if it looks like it's been tampered with before it reaches them. Or if they just have to deliver it regardless and hope they don't get the blame?

Genuinely curious as I'm possibly going to be needing to use couriers more for work next year. So would be interested to know who the more reliable ones are. I'm not sure I like the idea of couriers who outsource to people who make deliveries in their cars if that makes sense. I'm guessing the van drivers have GPS trackers and some degree of routine van searches, but not sure what security measures the delivery companies can use to monitor individuals using their own cars.

What's the item?!?

Phone chargers?

Strangely it was hand cream! I could understand if they thought it might have had some potentially high value or useful electrical item, but it was fairly obviously tubes of some description as the seller had just put them straight in the envelope so the shape was fairly distinctive. Well, I suppose whoever pinched it will have nice soft hands or will have saved a bob or two on their mum's Christmas present this year!