Been stuck with utilita since moving in here and I hate them!
They sent a message out via the smart meters last fri/sat, saying about some maintenance they were doing. Problem is the message won't clear from the screen for me to see my balance!
Finally got through to a person today (this is one of the reasons I hate being with them - it's murder getting through to any customer services).
Call handler told me "a few" people had the same problem - they were told to tell customers to turn off for min 3 hours and turn back off again and if it still didn't work to call back.
Asked to speak to a manager because she didn't even attempt to explain the problem and the reason for it occurring or how wide spread etc after putting me on hold for a couple of mins came back on and said manager 'too busy' and that she'd given as much explanation as she could (which was "sometimes tech goes wrong it's just a glitch" I kid you not!).
Anyway, refused to put me through to a manager and just kept repeating above phrase.
I said part of the reason I wanted to talk to manager is BECAUSE it's so bloody hard to get through!
So anyway, call ended and I turned the meter off for 4 hours, turned it back on, the balance screen without amounts flashed up then the exact same stuck message appeared and it still won't clear! 
So I will be trying to get through to customer services AGAIN tomorrow.
I want away from these clowns for this and many other reasons. Switching Calculators are saying best bet is eon BUT I can't find any information on IF it's possible to switch to them from utilita without a large fee or needing new equipment installed. So... Has anyone switched to eon from utilita? If so how did it go?