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Holiday company adding £954 at checkout

28 replies

cantfindamoniker · 16/09/2018 14:58

Trying to book a holiday and each time I press 'book' on either Tui or First Choice, both add hundreds extra at checkout with the pop up 'this holiday has increased by £954 while you have been on the site'. I've tried 4 different devices, using data rather than wifi, still the same. Tried different dates/holidays and as I book the pop ups have been £752, £864 and now £952. So frustrating. We have given up. Anyone else managed to avoid this? I've been trying a period of over 3 weeks with the same result. I can't believe every flight changes every time I attempt to book, surely?? Feel like Tui and FC are taking us as chumps! Grrrrr

OP posts:
LostInShoebiz · 16/09/2018 15:00

Are you using private browsing so cookies don’t affect pricing?

MissLingoss · 16/09/2018 15:01

Have you tried incognito/private browsing? I know that makes a difference if you make repeated visits to a site, but don't know if it works for a single visit.

MrsTerryPratchett · 16/09/2018 15:03

Yeah. Incognito and book what you want quickly once you've decided.

If you're on a PC right click on the browser icon, open an incognito or private session.

Interested in this thread?

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Temporaryanonymity · 16/09/2018 15:04

I do all my research at home and book using my father's computer at his house to avoid this. It's really annoying.

I am bit of a bargain hunter and managed to secure two weeks in the summer school holiday, all inclusive for three people, for £1,600, transfers included.

TalbotAMan · 16/09/2018 15:09

Had this problem with Virgin Atlantic a few weeks ago.

After much trial and error it turned out that they had increased prices on one of the flights (the return in our case). I assume that the bookings for that flight had filled up to the point where they started gouging. We were looking to fly from Manchester, but there was a Gatwick flight the same day and we managed to book going from Gatwick for slightly less than the original quote. It just meant a longer drive to and from the airport.

So I'd suggest looking as far as possible at different dates, different airports and different accommodation.

adaline · 16/09/2018 15:13

Clear your cookies.

ratspeaker · 16/09/2018 15:14

Have you tried clearing your cookies?

If you can wait some companies drop prices or offer deals near Christmas but as wefound last year you may no get the dates or accommodation you want

Sitranced · 16/09/2018 15:19

Delete cookies and clear the cache

abitoflight · 16/09/2018 15:24

How do you clear cookies (do you need to?) in an iPhone?
So private browsing prevents this? I know that if using same device price goes up each time but no idea private browsing stopped it

Plexie · 16/09/2018 15:26

Are you booking for a large party of people? Travel companies have different prices levels for the same service and restrict each level to a certain number of people before that level 'closes' and the next price level is offered. If you're booking for, say, 8 people, I wonder if the booking is straddling two price levels and that's why the price increases when you try to finalise the booking. Although I would have expected the system to be sophisticated enough to deal with that at the outset.

LurkingQuietly · 16/09/2018 15:28

Ha, tui did this to me just as I'd set my heart on the blue lagoon village for May half term. Bastards.

MorningCuppa · 16/09/2018 15:31

That's shocking, there bloody prices more than double in school holidays anyway, greedy bastards.

cantfindamoniker · 16/09/2018 15:36

Yep greedy, greedy b ds is what we've decided...will try incognito browsing. Have also tried every week of the school holiday, tues/Thurs or fri/weekend flights, tried with 2 weeks 10 days, 11 days, always the same result - adding on £££ at the last moment. Makes me want to avoid them just because they do this. Anyone had success with other holiday companies?

OP posts:
golondrina · 16/09/2018 15:46

I don't understand, doesn't it just mean the price has gone up?

KnotsInMay · 16/09/2018 16:05

Are you booking direct or through an agency site?

I have only had this happen through the now defunct lowcostholidays . Com and Teletext. Companies that sell holidays and flights on.

LurkingQuietly · 16/09/2018 16:06

Incidentally, it's not all holidays. I've found a few others and they don't do it. All with TUI.

KnotsInMay · 16/09/2018 16:07

“I don't understand, doesn't it just mean the price has gone up?” In tne 15 minutes you have been on tne site? Or in between pressing ‘book this holiday ‘ and clicking on checkout? Because that is what they do.

glintandglide · 16/09/2018 16:11

Hmm the point about the cookies is that it offers you a certain price because it thinks your committed, not that it changes the price after you’ve started booking. Think maybe something is wrong - could you give them a call?

BookMeOnTheSudExpress · 16/09/2018 16:13

I've just done a dummy run as far as the "pay now" bit and the price didn't change.
I can understand something going up by a couple of quid while you're on the site, but nearly a grand?
Have you tried the live chat to ask them wtf is going on? (and why it's only on some, it didn't do it on mine, (Tui)

gylly · 16/09/2018 16:19

I had this it's really annoying. I think this how they do things these days.

MrsTerryPratchett · 16/09/2018 16:23

Just looked on TUI. You're not mistaking per person for total holiday are you?

LuxuryWoman2018 · 16/09/2018 16:23

I had a virgin holiday go up by nearly 5k! Everytime I tried to checkout at the correct price the site crashed then if I tried again the price rose.

I cleared all my history and booked it at 1k cheaper with someone else.

fabulousathome · 16/09/2018 16:26

Can you go into a travel agent and get them to do it for you?

Wittow · 16/09/2018 16:43

Is that even legal? They literally add it in at the checkout stage???

Piggywaspushed · 16/09/2018 16:44

Look up their online price and write it down. Phone them for a quote. if they quote higher , tell them what you found online and they will honour it. if they quote lower, book there and then with them. Job's a good 'un.

James Villas often find cheaper deals for you, for example, when you phone them up.

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