I’m trying to get my Great Grandparents marriage certificate but the records office have refunded me saying they couldn’t find it.
I can see a record on Ancestry that seems to match, so I’m a bit baffled. I’d initially ordered one from ancestry, that was also returned unfound, but they said it was because I’d entered the quarter incorrectly (it had been auto-entered as 1 and I hadn’t noticed It should be 4 ).
I then ordered it from the records office as their speedy service is cheaper. I’ve now ordered it again giving them the page and volume number, but I’m worried it still won’t appear, what happens then ?
Oddly on ancestry it comes up in two different ways, one with a digit missing from the page number ( the actual page always has the same number) the details are different on the one with the incorrect number.
This sounds confusing so hopefully it makes sense if you have done the same ! Why might it be coming up as not found ?