We bought our house 5 years ago, and money was kept back from the sale to sort out the private water supply. We have many times over the years tried to get this water sorted and money released for this, but the seller/sellers estate agents have refused to release the money to us.
It has all come to a head now as I am starting a business from home which requires me to have a clean water supply, and a sample has revealed that we need extensive filtration done to improve the water supply coming into our house. This has to be completed and a certificate from Food Standards Agency before I can start my business. We have been boiling our water and using bottles water up to now, but really want this water sorted. It will cost us approx £4000, but we may be able to get a grant for £800 of it.
Anyway, when my husband tries to phone our estate agent to deal with it, he always seems to be out or busy, and won’t take his calls, we have tried going to his manager but can’t seem to get anywhere. He has tried to phone the sellers estate agents but was told they are unable to discuss the matter with him, which is fair enough.
He is thinking of giving our estate agents a deadline to deal with this, eg 2 weeks and then instructing our estate agents to take the sellers estate agents to court for the money, is this a good idea?
Does anyone have any advice on what to do? Thank you.