You're most unreasonable moment as a customer

[annoyingprankcall]

As a customer I'm usually polite and friendly. I'm able to separate the employee from the company and deal with things appropriately. I am also a sane and pretty normal person.

However I was just remembering, vividly, the time I took my phone into EE Shop and asked for help getting my sim to work. After a while of being patiently helped the staff member politely pointed out that my network was 3 and that I'd better contact them.

I got quite huffy that he was refusing to help me and may have said something about bureaucracy...

Assume I'm not the only one ... but I may be! What ridiculous moments have you had as a customer that you now think wtf (at yourself)

I’m cringing even thinking about this but here goes......

We’d both had a rough long day so ordered dominoes to be delivered, guy on the phone says half an hour, 45 mins and no pizza so I ring up, different lad on the phone gets s bit stroppy and tells me they are really busy(this is important, without taking my details) and should be with us soon, 1hr ish after ordering I ring again, same lad reminds me how busy they are(still doesn’t take my details)

1.5 hrs after ordering still no pizza so I call again, the manager answers this time, I unleash hell on him, DH is cringing opposite to me. He initially apologises, THEN asks for my name, he says just hold the line for a moment, when he comes back on tells me that the original order has been mistakenly put down as collection not delivery, I really started then, shouting at the poor guy and asking if he realises I’d been up since 6, not had a chance for lunch and it was now 9pm, I could hear myself as I was saying it and cringing but there was no stopping me, the poor manager ended up saying he would do a fresh pizza, which got a sarky response from me, and would make sure we got it as priority, 15 mins later he has driven it to us himself with wedges, wings and cookies in addition, and didn’t charge us for any of it.

So it was shit service to start with but I was sooo unreasonable in my complaint, as if he cared that I’d been up since 6 and hadn’t had lunch!

God, I was such a dick to the assistant in Boots once. She hadn't asked me for my points card and I only realised after the whole thing had finished. I know some shops can put the points on afterwards so I asked and she grinned at me and said 'no sorry, it's too late once the transaction is all finished'
I'd bought a whole bunch of stuff, it was Christmas so it was busy and I'd been queueing for ages and I was on the first day of my period and I just glared at her for ages and then snapped 'well thank you, thank you so much for your excellent and helpful service' absolutely dripping with sarcasm.
All over some poxy points, what the hell was wrong with me?

Yes this is what I'm thinking of!

When you think of it later you want the ground to open up / the opportunity to simply apologise but it's all too late...

I think hangry is the word for it @5down12go ... love that he drove it to you himself, wedges and all

@alpacapicnic that doesnt sound unreasonable (from you)

Thank you Fredngeorge, I was bloody sarcastic and rude but she was unhelpful and unapologetic so I'll count it as a draw!

@AlpacaPicnic I also don't think you were in the wrong... I'd have immediately asked to have it all refunded and then started the transaction again, WITH points!

But yeah, I'd probably have been classed as being unreasonable then!

I had a heated email exchange complete with photos of an expensive kitchen bin that had broken soon after purchase. The company claimed they didnt stock that particular bin therefore I couldnt have bought it from them.
I was like a dog with a bone, saying they might not stock it NOW but they certainly HAD done. I got nowhere and ended up saying how disgusting it was, and that I was totally insulted that they were accusing me of being deceitful.
On telling DH the tale later, still hopping mad, he said ' but Small, you chose the other brand in the end'
I was sending Brabantia photos of a Simplehuman bin.

I once rang John Lewis to complain that they had sent me a blue fridge/ freezer when I had definitely ordered a silver model.
The guy politely pointed out I needed to take off the protective blue film.

Oh god.... this is me.
6 months pregnant and going on a delayed honeymoon to the Caribbean.
Last minute ordered a maternity swimming costume to be delivered the day before we flew.
It didn’t arrive because it was out of stock. I called and went bat shit crazy at this poor lad on the phone. Crying and saying I was pregnant and going on holiday and what did he think I would wear.
Years later I still shudder when I think of it!

Sort of 'customer' related. My colleague offered to get me a hot drink from the drinks machine and I asked for a cup of water too. He came back with the hot drink but no water. I went bat shit at him for forgetting. I was completely unreasonable. Turns out I was having an allergic reaction to some tablets I was taking. He forgave me and I steer well clear of those tablets now, even trolling back to the pharmacy to ask them to swap them for a different make if they don't read my notes about the craziness that ensues if I take a certain kind!

I insisted that a cashier hadn’t given me enough change, thought I was missing a £5 note. Cashier got flustered and said she definitely had, I was sure she hadn’t. She apologised and went off to get the manager and I stood patiently waiting and casually reopened my purse and saw the £5 note in there. Wished the ground would open up there and then and mumbled something to the cashier on the next till about forgetting it and promptly walked out. Didn’t go back to that shop for a very long time!

I remember being very stroppy in WHSmith over 20 years ago when the new Patricia Cornwell book I had pre-ordered didn't arrive on the launch day. I had made a special journey into town on my lunch hour and was looking forward to reading it that night.

Even worse was immediately after that I was at a cashpoint and BIL tapped me on the shoulder and I had a meltdown. Completely unreasonable and uncalled for and I still cringe thinking about it.

I muttered "oh fuck off" to a misbehaving self service till in Sainsburys not realising that the constant bleeping of "unidentified item in the bagging area" had brought the assistant to my side. She said "there's no need for that language" and sorted it out quite reasonably but I felt very small.

I once went to use a cashpoint that had worked for the person in front of me but then went out of order when I tried to use it (definitely out of order not me out of cash!) and it swallowed my card. Egged on by the people in the queue behind me, I stormed in to talk to the girl at the counter who went to look for it. She then came back and apologetically said it wasn’t there and i got very arsey. Some of the queue had come in in order to get cash out that way and were all listening. she leaned in and quietly asked me if I wanted to check my wallet and there it was, I’d put it away automatically so not even realised I’d done it. She was so lovely, mimed handing it over to me and loudly apologised for the inconvenience! I’d probably have delighted in pointing out the mistake if I was in her shoes!