Neighbour slamming doors above me

[brightdaystocome]

Hi someone please advice me on what to do. I am at my wits end, I am a mother of toddler and pregnant. It has been going on for 2 years now, where my neighbour above me with her partner and children keep slamming all the doors in their house non stop.

In the past I complained to the council and it aggravated them more, they got worse and never got caught. It went from slamming doors to banging drums, steel bands, loud music, playing football across the floor above me until 5am every single day.

One day a whole year after suffering the woman came to see me, I was so emotional and cried she felt bad and we both apologised, we hugged and actually discussed how difficult it is to live here.
A few months went by where it felt like there was world peace. But then suddenly it started again, constant door slamming, sometimes the doors slam so hard we wake up shaking from our sleep and my toddler cries non stop.
I went to see the lady and she apologised and said it won't happen again but if it does for me to go knock on her door. A few months ago I went to her door and knocked she did not answer so I posted through her letter box some door slamming noise preventers. You just put over the top of any door and they prevent all impact.
She came to see me later and said she was not home and said thank you and she will use them. Sadly it just continued, I don't think they are being used, but the slamming has got bad that most of the time I am woken up at 6am and can't sleep from awful anxiety and depression from the noise.

I don't understand how she is so nice to me upfront but when my back is turned it is like we never spoke. I promised her I will never complain to the council since we made up and it's been a year and half since then, but the recent 6 months have been hell. I feel like I have been cornered in a position where I can't complain to the council nor will she open the door for me anymore even though she told me to knock on her door and in my
condition I am confused how she can put me through this.
I don't know it feels like I am being manipulated, controlled and absolutely bullied. What can I do or should do?

Honestly? I suspect there’s quite a lot going on in her life and she just has other priorities as opposed to keeping you comfortable. I suspect when it’s in front of her- and she can see you’re upset- it hits home and she genuinely wants to stop the noise. But then in the anger and emotion of an argument she or the door slammer just can’t control it and you haven’t even entered their mind.

I know that doesn’t help, but I can totally see how it happens (I’m a door slammer when angry!) I think all you can do is keep going round to speak to her

Iv actually tried to be as understanding as possible but it's very difficult in my condition to keep going upstairs to knock on her door not to mention the terrible anxiety I feel while waiting. I never know what to expect from her but I guess those who do the door slamming never consider those who don't slam doors. As far as they are concerned the don't experience it so they don't care on top of those who do and actually do it back for vengeance. I'm actually neither.