I'm not tactful. What should I do?

[Itsmytemporaryname]

First day with a new cleaner today, left instructions to please hoover throughout and steam mop. This is the priority and if this gets finished in the two hours please do kitchen, bathroom and utility in that order.
It's a massive house* and pretty grimy so I didn't have massive expectations and thought we could just see what's achievable the first week.
Apparently she was moaning about being asked to do it 'back to front'.
DP was home and despite being reminded we wanted the hoovering done she just did what she wanted.
So I've got home from work and only one floor has been hoovered and now I've got to do it myself because I've got people coming round.
She's obviously been busy - the utility is clean but there's dog hair all over the stairs!

So my question is how would you deal with this? Should I leave it this week and reiterate my wishes next week or should I tell her I'm disappointed?
If I complain will she be offended?

I have slight class issues and having a cleaner doesn't sit right with me so I'm annoyed with myself for my own privilege any way!

*not a boast. It's big but not fancy.

It does seem odd to hoover/mop then clean because obviously you'll move dirt/dust onto already cleaned floor. However it is how you wanted it doibg and what you paid her yo do. Maybe she was worried that after doing the floors and then the cleaning in the wring order so as to redirty the floor she'd be criticised?

Excuse typos - stubby fingers on iphone. Assume you got my gist. I wouldn't complain as such but explain you know its the odd way to do it but its what you'd like her to do.

I'd call her. Thank get for doing a super job in the utility etc and then explain why you want it done in your preferred order (even if it seems weird to her)

Not sure why your DP didn't do that if he was home at the time.

He was intimidated!
I know, I know, it's pathetic but that's another issue

I understand about it being in the wrong order and I probably should have said it was because I've got visitors and they're not going to inspect the bloody washing machine

I think I'm overly sensitive as I've got an overbearing mother who is prone to suddenly deep clean the kitchen 'because it REALLY needs doing temp'
Grr.

Tbh, I'd get a different cleaner. What's the point of her coming in if she's not doing what you ask her to do?

Agree with getting a different cleaner. No matter what the industry, if I pay someone to do something and thy don't do it then I'm not paying them again.

She is right about the order that things should be done but if there is a time limit on it and only some of it can be done, of course you're going to want to prioritise!

I'm afraid that you and your DH need to get over yourselves and whatever hangover guilt you gave about hiring a cleaner.

You are paying her to do a job. You have given her a specific assignment, you need to reiterate that it should be done as requested.

How would you deal with this if it were a member of your team at work?

Put on your big girl pants.

So how exactly does one word such a thing? The only outcome I can picture is her getting in a huff and not coming back which would be v awkward because she's a friend of a friend.
I genuinely can't see any way of telling her without creating a bit of a bristle.