We got a new cleaner last week. She comes through an agency. Last week we asked for a "deep clean" and said we would pay for however long it took.
She didn't really do a deep clean just a normal clean and it wasn't great.
She didn't clean the grouting in the shower, there was still toothpaste in one of the bathrooms, there was (and still is) a stain on the living room floor just by the tv unit and those were just normal cleaning issues. Nothing I would consider deep cleaning such as skirting or windows had been done.
We gave her the benefit of the doubt and decided to give her some direction this week in case the "deep clean" was too vague. I left her a list of things to do in order, next to the cleaning equipment, with her money on top of it so I knew she wouldn't miss it.
The thing is, DH has that app that tells you when the door has been opened and according to that she turned up 2 hours later than she should have and only stayed for one of the two hours she was paid for.
The cleaning shows this too. She hasn't cleaned the shower, the bannister or mirror (top of the list I gave), she hasn't mopped but has swept the living room and many surfaces have been wiped but there are still dirt marks that haven't been cleaned off.
The most annoying this is that I wrote at the bottom "leave the kitchen" and she has wiped down the kitchen, unloaded and loaded our dishwasher and turned the half-loaded dishwasher on!!
I don't get it! We won't be having her back but I cannot decide f she was taking the piss or cannot read instructions? (Her note she left suggests she may have dyslexia) Either way does not excuse the fact we paid her for 2 hours and she only did one.
Would you sack off the agency or just ask for someone else? We have never used them before but will tell them either way about the cleaner.