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Have boots ripped me off?

6 replies

TreesDogsBooks · 23/02/2015 12:28

Bought boots own brand nappies size 2 in a hurry on way to hospital appointment. 33 nappies cost £6.49! My husband paid for them and it was only later I thought this was a bit much! I called into my local branch the following morning to query the price and was told flatly that's how much they cost after scanning packaging. I pointed out to the sales assistant that a large pack of the same nappies over on shelf cost 3.99? Very puzzling. Lady suggested I ring customer services which I did and was asked to send receipt and packaging to customer care as must be a mistake. Received letter saying unfortunately that is the price of those nappies. No explanation no nothing? Do I pursue this or accept I've been had? Shock

OP posts:
SoonToBeSix · 23/02/2015 12:33

m.boots.com/h5/cat_hub
Website shows 44 nappies cost £3.19 so yes they have ripped you off.

Quiero · 23/02/2015 12:36

What range are they? Nappies often differ in price if they are from the newborn range or the active fit range for example.

Quiero · 23/02/2015 12:38

The active stretch nappies are £6.49 but Id doubt they'd do them in a size 2 Confused

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tain · 23/02/2015 12:38

You need to report to Trading standards then.

TreesDogsBooks · 23/02/2015 12:38

Thanks soontobesix. I did mention when I rang customer services that I had also looked up the price online but he said Internet and in store prices can be different. I did however see large packets in store for half the price I paid. There is a number to call on the letter if I want to so may try that.

OP posts:
PeachyParisian · 24/03/2015 23:04

Nappies are priced bizarrely, the fact that a larger pack might be cheaper is irrelevant.
Check prices before you buy!

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