We moved here four years ago and now know a few but not all of the neighbours. One of them, I'll call Ann, a woman in her 60s is lovely. Always stops to chat, knows lots of neighbours, knows what's going on with everyone (in a nice, not nosy way). She told me she was once a local councillor before she got divorced.
Anyway, after a bit it was clear that she has an alcohol problem. We often see her drunk, she's usually out and about - I don't think she works, going to or coming back from the shops with a bottle in a bag etc. Rarely does she overstep the mark. Once she knocked on the door asking to borrow money when drunk - we made excuses and a couple of days later she came round to apologise. I've only ever stood on her doorstep but her house isn't the cleanest although she does love gardening and we often talk about plants.
She lives with her teenager daughter who is at college. Unsurprisingly she is quite introverted and rarely acknowledges you. Another daughter is at Uni.
Last night my DP came back from a friends house and saw Ann on the pavement where she'd fallen. A few people were there and confirmed an ambulance had been called. People were just standing around and Ann was saying to them to stop doing this and stop looking at her, she was drunk. So my DP got down to hold here hand and talk to her and she recognised him. Then her daughter came. My DP didn't want to hang around for the sake of it, so he asked her daughter her name (neither of is knew it), told her she knows we're we live and if she needs us for anything not to hesitate to call. I was really proud of him when he told me he'd been so kind.
We both really like Ann, despite the drink she is one of the best neighbours you could have. We'd like to help in some way but have no idea how. Her daughter too I feel really sorry for, it's a big burden for her to cope with.
But what can we do? I feel all we can do is be friendly and approachable. Maybe acknowledge her daughter more so that if she does ever need help with her mum she feels she can ask. We just don't want to be seen as interfering busybodies.