I bought a toy army set for my son back in March. It consisted of a small hand gun and a rifle, second world war style. He wanted it for an event in school, where the children were supposed to be either soldiers or evacuees. It was £14.
The item arrived fairly promptly, son ripped the packaging and threw it away, and started playing. He played with it a bit the first evening and the next day it broke. The firing mechanism stopped working, so it no longer shot the darts. The bins had already been collected, and I figured I could not be bothered with the hassle of contacting the seller, packing it up, and returning it at my cost, just to be sent another crappy replacement. It would mean I had paid even more, and even if they were to refund, I would not be refunded two lots of postage, just the item value, so decided to just forget it.
Two weeks ago I got an email from Amazon asking me to leave feed back, rate sellers, or something, and there was a picture of the army set, together with the other items bought on Amazon recently.
So I clicked the link and left feedback explaining that the gun was really poor quality and it broke within 24 hours.
Next thing, an email from the seller, complaining about the feedback, saying as a seller it impacts on him when feedback is bad, so could I please remove the feedback. I replied pretty much the above, that I did not bother entering into a dispute about the item because I did not want to be left out of pocket on postage, and I did not have the packaging, and by now the faulty gun had been thrown away.
The seller responds that I have left the feedback in the wrong place then, as I have rated him as a seller rather than the item.
He explained that if I had still had the item, and the packaging to return, he would have refunded me, but alas, without the item there is nothing he can do.
I go back in and I rate the ITEM this time, but I dont remove the seller feedback.
I have another email acknowledging that the item has been reviewed, and could I now remove the bad seller feedback. I have done nothing, but he has sent three more identical emails about removing my feedback of him.
To be honest, I dont want to. He has not resolved my problem, he has not sent a replacement gun. He has not refunded me. He has on the other hand pestered me about removing bad feedback. By now I think he is a really bad seller.
I am in two minds whether I should:
a) continue to do nothing.
b) report him to Amazon for badgering me over feedback
c) replace the feedback with a feedback that states that the item was crap but because I did not have the packaging and the item had been throw away I did not return it, but left feedback in the wrong place and have been inundated with emails asking me to remove bad feedback ever since, and give him an even lower star rating?
d) respond to him that now that I have a more accurate view of him as A SELLER my feedback will be much more accurate, and relate to him badgering me over bad feedback.
Can I do this?
Does anybody have any experience with changing feedback on Amazon?