We've been going to our very local cafe since it opened three years ago. The kids love it. Very good cheap food and I've grown friendly with the owners. Live in inner London so lots of other cafe around - even next door - but this is our favourite.
Six months ago the owners hired a new chef. He may even be a new part owner - not sure. The food since has gone down hill. Small things... the eggs are now always overcooked and yesterday I was served something that was off (the waitress noticed I'd left it, apologised and told me it was old).
My kids still love this place as it has lots of space and they like the waitress ... but I've started taking them elsewhere, simply because when I think about the food I can't face eating it. When I walk past I notice that the tables are often empty.
The new cook also has quite a strong, unpleasant body odour.
So: I feel I ought to tell the owners. Part of me thinks they need to know as I am probably their most loyal customer and if I'm being driven away then the situation must be quite bad. I know they are struggling financially and need the business to work. But another part of me can't bring myself to criticise the food, particularly as I think the cook may be their new business partner.
My friend suggested an anonymous note but that's not really my style.
What would you do?