Background - friends mum "G " is 95 ,supported in own home by number of agency carers ,daughter and myself .
Currently some issues being discussed with agency - poor communication from agency management ,staff not using hoist correctly etc.
Things reached bit of a head this week over whether hoist should be used to transfer G to commode or whether staff could continue to assist G to stand ( last physio assesment 2 years ago was that she should stand with assistance ,new asses.awaited ).
G would prefer to stand and use of hoist confined to transfer to and from bed .
Whole issue has been going on for weeks and IMO very badly handled by agency with no discussion with G and no awareness that existing sling not suitable for toiletting , that additional sling needed if hoist to be used for this and no desire to investigate how G feels and whether hoist necessary for this.
One of the agency carers "X " is very domineering ,doesn't provide very good care but seems to have management's " ear " ,always on phone to them " no problems at all here ,I'm dealing with it ".
Assisting G to stand demands patience and attention to detail ,most of her carers manage this but daughter and self have told agency that X doesn't get it and doesn't take on board comments from the client or daughter .
Cue today - I'm there alone with G who is very quiet ,down and eventually says that she's upset because she's been accused of " not sticking up for carer X ".
She won't say who said this but it can only be X herself ,another carer or the agency.
She says don't tell anyone ,is scared that her life will be harder if X finds out that she's repeated this .
So now what do I do ?
( hope this all makes sense ,hard to explain without writing an essay ! )