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AMA

I carry out PIP assessments - AMA

307 replies

PIPnamechanged · 09/11/2024 22:07

The disclaimer:

I changed my name for this.

I can’t tell you why your claim was declined, or if you’ll be accepted with a particular condition.

I can’t comment on individual claims or look you up on the system on Monday.

I won’t bother with any “how do you sleep at night?” comments as they’re just inflammatory.

I’ve done the job for around 8 years, so covered the job in pre and post-pandemic times. Work full time, 9-5 and I’m a nurse by profession.

My part of the job is the actual consultation.

Ask away!

OP posts:
CatalinaLoo · 10/11/2024 00:01

PandoraSox · 09/11/2024 23:59

Have you ever had to make a claim for PIP? I made a claim for my DH. He was awarded everything with no problem, but the actual process is really horrendous. I spent weeks filling in the claim form. The interview was so clearly designed to try and catch people out. I feel anxious just thinking about it. It is no wonder some people on here may feel angry.

Anger at a process or system is absolutely no excuse to be vile to this individual OP.

ImAThinker · 10/11/2024 00:02

With a diagnosis of Rheumatoid Arthritis, and on highest level of immunosuppressives (Biologics), but currently working. Would an award be likely?

PIPnamechanged · 10/11/2024 00:03

Wellbeing24 · 09/11/2024 23:21

So can I ask what makes you an expert on someone's ability to drive OP if they have a car with power steering and/or a specialist cover for the steering wheel to aid grip? Sadly, in the majority of cases, the assessors rarely ask probing questions about driving, they choose instead to assume that severe arthritis equals no driving at all. Such a dreadfully biased assumption IMHO.

I can’t speak for others but I always probe. I want to know the transmission, if they’ve changed their car recently and why, how they get in and out of it, any adaptions inside or outside, what type of car it is (height matters), how often they drive it, how they feel afterwards.

I completely agree though, assumptions are made all the time and it’s wrong. The system is highly flawed (as per many of the posts on this thread).

OP posts:
missfliss · 10/11/2024 00:03

F

JetskiSkyJumper · 10/11/2024 00:04

Why do assessors lie?

Ours said my adult child managed the phone assessment independently. She didn't, I was there and spoke on her behalf several times when she was struggling.

They also said she could reliably make herself food when both us and the OT report stated she cannot prepare a proper meal which goes against your own guidelines.

PandoraSox · 10/11/2024 00:07

CatalinaLoo · 10/11/2024 00:01

Anger at a process or system is absolutely no excuse to be vile to this individual OP.

I am sure OP realised she/he would need to don their hard hat. This is such an emotive issue and so many people have suffered horribly under the system.

PIPnamechanged · 10/11/2024 00:07

StarsBeneathMyFeet · 09/11/2024 23:27

I've applied twice and got 0 points each time. I have multiple problems including ADHD, ASD, endometriosis, osteoarthritis, possible psoriatic arthritis. I felt totally gaslit by the process. The reports said ‘You said x but you can do y so I think you’re fine’. Like ‘You said you struggle to plan journeys but you drive to work so I think you can plan journeys’. Okay, I can drive a couple of miles to and from work where I’ve worked for 20 years but trying to travel anywhere new, anywhere out of my routine, getting public transport if my car is out of action results in my getting totally lost and me having a total meltdown. I would not try to book a train journey without help because I’d be terrified of booking the wrong train. One day I drive an hour and a half to a training session only to find I was a day early!

My report said I wasn’t on any medication for my mental health issues or having therapy. It neglected to mention that I can’t take meds because of the risks alongside other medications I’m already on. I’ve been waiting over a year for mental health support on the NHS and the only private provider around here that can help is £45 a session which I cannot afford. I’ve been on their subsidised waiting list (still £20 a session and chased 4 times). In the mean time I’m getting invasive thoughts multiple times a day. But I’m not having therapy or on meds so I score 0?! Do you have any advice on how to phrase things to make issues clearer/help with scoring? Is it wise to say ‘If I get PIP I’d use the money for private therapy/to book a carer’s ticket for someone to travel with me’?

It’s so disheartening to read things like this.

It sounds like you got someone who was very prescriptive in their choices. You didn’t have MH meds so therefore you’re ok. That’s absolutely not the case and it should be in your report that you can’t take MH meds due to other reasons and that you’re on waiting lists for therapy.

Can you apply again and have someone there with you for support and to get your points across?

Record it (just tell the person you’re doing that). Always, always record it.

OP posts:
Ubertomusic · 10/11/2024 00:08

JetskiSkyJumper · 10/11/2024 00:04

Why do assessors lie?

Ours said my adult child managed the phone assessment independently. She didn't, I was there and spoke on her behalf several times when she was struggling.

They also said she could reliably make herself food when both us and the OT report stated she cannot prepare a proper meal which goes against your own guidelines.

They absolutely do. I was present at one of the assessments and the disabled person was simply unable to speak and was choking because of enormous stress. The assessor wrote in the report that they could communicate and answer questions clearly.

That's shocking really.

Ubertomusic · 10/11/2024 00:09

OP is the attitude towards disabled people and awarding benefits changing in the system now under Labour vs Tory?

Renamed · 10/11/2024 00:09

do you have an opinion on why such a high proportion of rejected cases are won on appeal?

Elferbowton · 10/11/2024 00:10

Pretty much the same thing these days, ambulance drivers drive ambulances and give life saving support like they always have done, my uncle was one in the 80's just didn't have to go to Uni to be called a paramedic.

Twilight7777 · 10/11/2024 00:10

how Many people have you turned down and how many have you accepted

ForeverDelayedEpiphany · 10/11/2024 00:11

I know you can't comment in individual conditions etc but I just wondered about rare disorders like mine (a medication induced neurological involuntary movement disorder called tardive dyskinesia that was caused by an off labelantipsychoticprescribedforsevereinsomniaandanxietyafteraheadinjuryandpostconcussionsyndrome), which I tried claiming for but was rejected. A friend who has the same condition was recently awarded PIP but had to appeal.

I'm pretty sure the nurse who assessed me in person 5 years ago must have thought I was making it up. I appeared pretty normal and totally mobile (which I am), but what she didn't see in her assessment was just how my brain really still doesn't work after nearly a decade of living with post concussion syndrome symptoms and my TD. I think she probably just thought I was exaggerating the symptoms in my application. I do get flare ups when I have hormonal fluctuations (which are worsening now with perimenopause), and I anticipate these will probably be worse when I've been through menopause.

I have considered applying again but don't have much hope. 😪 The impact that such a life changing movement disorder has had on my life psychologically isn't to be underestimated, but I truly don't think they'd consider that even if I tried to apply again. It's so hard not to feel angry and frustrated at things.

SendMeHomeNow · 10/11/2024 00:11

Twilight7777 · 10/11/2024 00:10

how Many people have you turned down and how many have you accepted

I doubt OP keeps a tally.

Mirabai · 10/11/2024 00:12

I have a question. Applicants are required to put their doctors’ details including GP on the form. Does anyone ever actually contact the GPs for confirmation of diagnoses etc? Either you/assessor or the DWP?

ForeverDelayedEpiphany · 10/11/2024 00:12

Sorry for the typos above and the very long joined up words 😅

PIPnamechanged · 10/11/2024 00:13

Ubertomusic · 10/11/2024 00:08

They absolutely do. I was present at one of the assessments and the disabled person was simply unable to speak and was choking because of enormous stress. The assessor wrote in the report that they could communicate and answer questions clearly.

That's shocking really.

Honestly, I don’t know why people do this.

I can truly with my hand on heart say that I have never lied or downplayed someone’s issue.

There are no bonuses or financial rewards for cutting someone off benefit or rejecting a claim.

Record your assessments, every single time. And tell them you’re doing it.

OP posts:
BeMintBee · 10/11/2024 00:13

SendMeHomeNow · 10/11/2024 00:11

I doubt OP keeps a tally.

OP has already stated she has targets to stay within so she would know roughly what her ratio’s are

PIPnamechanged · 10/11/2024 00:14

SendMeHomeNow · 10/11/2024 00:11

I doubt OP keeps a tally.

Haha, I don’t keep record, no.

I think overall, I give more than I don’t. It depends though, some days are all one way, some are the other.

OP posts:
PIPnamechanged · 10/11/2024 00:15

Ubertomusic · 10/11/2024 00:09

OP is the attitude towards disabled people and awarding benefits changing in the system now under Labour vs Tory?

Nothing has changed for us. You wouldn’t even know there had been a change in government, it’s all just as it was before.

OP posts:
Ubertomusic · 10/11/2024 00:16

PIPnamechanged · 10/11/2024 00:13

Honestly, I don’t know why people do this.

I can truly with my hand on heart say that I have never lied or downplayed someone’s issue.

There are no bonuses or financial rewards for cutting someone off benefit or rejecting a claim.

Record your assessments, every single time. And tell them you’re doing it.

I assumed they had targets from the gov to reject as many claimants as possible. You also mentioned earlier you had some guidelines to balance numbers? (maybe I got it wrong)

Anyway, that's very real even if there are no financial incentives.

Thanks for the advice to record!

PIPnamechanged · 10/11/2024 00:19

WinterCoatsHelp · 09/11/2024 23:49

The system is vile. OP is not the system.
Does my head in, every time we get a thread like this where someone working in the system is being genuinely helpful, some people use it to attack the OP for systemic failures they don't control. Then the OP withdraws because the anger is too much and we don't get any more helpful answers.
I'm not saying you can't be angry with the system. The system sucks balls. But OP is not responsible for the entire system - and would you prefer there were no assessors and the backlog was even longer?

Thanks, I appreciate that.

Myself and my colleagues would agree that the system is beyond shit and lets people down regularly. We do our best (the people I know and work with) but are under no illusion that this job is infiltrated with plenty of people who lie and make the claimant feel attacked/humiliated.

OP posts:
tooface · 10/11/2024 00:20

Are you in Manchester?. If so you might be assessing my former employee😀

PIPnamechanged · 10/11/2024 00:23

Ubertomusic · 10/11/2024 00:16

I assumed they had targets from the gov to reject as many claimants as possible. You also mentioned earlier you had some guidelines to balance numbers? (maybe I got it wrong)

Anyway, that's very real even if there are no financial incentives.

Thanks for the advice to record!

Yeah that’s correct. Over a six month period things are tracked and if you fall outside of parameters, they’ll tell you to loosen up a bit or tighten it up.

I’m not sure if that would lead to someone writing complete lies on their report. I bloody hope not but I’m not naive. I find that the best way to work is to act like the claimant is secretly recording me every time, that I would need to be answerable to anything I write down.

I don’t envy anyone going through the claim process, it must be terrible.

OP posts:
PIPnamechanged · 10/11/2024 00:28

JohnTheRevelator · 10/11/2024 00:00

Is it really true that if if someone you are assessing reveals that they have a pet,you deem them as not being disabled?

No. Although if someone has a dog they’re taking on hikes daily, that may impact things like the mobility section.

OP posts: