@MardAsSnails
What’s the most bizarre request you’ve ever received from a guest?
See the post about the wanking man! I once had a guest keep asking for loo rolls, they went through 21 in less than 24 hours (1 person) that's some bad stomach! I once had someone ask to use the kitchen to cook their own food because kitchen was closed and they'd been shopping and bought the makings of a meal, they were a chef apparently. I said no!
@mummmy2017
We broke the bed,. Yes like that. The leg came off when we dropped onto it last day of stay.
We propped it up and said nothing...
How often do you get this
Quite a lot, we've found smashed windows, wardrobes upended, all sorts of damage where they've said nothing. Significant damage is charged to the card that is used to secure the booking, but things like that are just fixed/replaced usually.
@Notthisnotthat
How often do the cups saucers spoons etc for tea and coffee making get properly cleaned? Or do the housekeeping staff just rinse them in the bathroom?
Lower end places I have worked are usually rinsed and put back. Higher end are replaced and taken to the kitchen to be washed. In busy periods it's not unusual for a member of housekeeping to have to stay back and wash, dry and replace cups after they have finished servicing. This has been highlighted a lot and I would be surprised now a days to find a hotel that does it, as it's been 'outed' so to speak.
How often do things like runners or throws get washed? I worked for a Hilton hotel and was surprised to learn that it's only the white sheets that get changed between guests.
I have worked in a chain where the answer was never unless soiled. Other places, usually independent, in line with a 'deep clean' so once a month, we actually don't have them where I am now, our boss is a veteran traveler, and it's unfeasible to wash these things after every guest, so he did away with them. Call's them biological specimen collectors! We have great duvets and extra blankets in sealed bags (the vacuum ones) and if they have been used or even opened they are washed and replaced with another one. Again, this is something that people have become aware of.
@LLOE7
Do people really pee in the kettle? envy
It's not something I have personally encountered, but I have heard of it happening through the hotel grapevine
@jagerbombs
What's the best and worst thing about working in the hotel industry in your opinion.
For both answers I have to say the people! I have met some amazing people in my career, ones that I have admired or that have been special in one way or another. But on the downside I have met some truly awful humans and sometimes, it really gets to you.
@CabbageHippy
what's the strangest thing you've been asked for? Do hotel staff keep everything secret that they see/find or are the police sometimes called?
I was once asked if I could shut the seagulls up - at a seaside hotel. I had to go and shoo them away too because they were watching. Buggers were back in about 5 seconds flat anyway! And it largely depends, we tend to deal with drug use 'in house' and just tell people they need to leave immediately. The only times I have called the police are for fights and for people turning up that have been reported missing. And sadly once for a death that occurred during the night. Were I to find something like child pornography or witness child abuse or DV I wouldn't hesitate to call the police.