Making a complaint
mooneus · 16/03/2019 11:36
So today I experienced customer service that made me feel really upset. I'm normally a very shy person and would never dream of complaining, but it annoyed me so much I feel like I have to.
So basically I was getting a train and this is what happened:
I had just arrived to the platform and the man on duty shouted at me to stand behind the line if I wanted the airport train. Which I then did, he then shouted at me again to stand behind all the people who were there before me - fair enough. However he then went on to talk about me to other passengers about how he dislikes what I did and thought I could skip the queue. If that is his opinion that's fair enough.
However as someone who is employed by Network Rail they shouldn't be passing comments like that and in my experience would be deemed unprofessional. Their staff are there to keep people safe and to engage in idle gossip about passengers who effectively pay his wages.
I know it's not a massive deal but to hear a professional on duty to talk about me so dismissively was upsetting. For the record I don't like people who skip the queue either but I feel like as a professional he shouldn't have made his opinions known, and especially not in such a bitchy way.
Do you think I'm overreacting, or do I have a right to complain?
mooneus · 16/03/2019 12:16
Not intentionally. There didn't seem to be a queue in place, people were standing along the platform behind a line. So I just joined them, and then he shouted at me to stand behind them.
Anyway I'm not bothered about that, what I am bothered about is that he spoke about in a bitchy way to other passengers - I just thought it was very unprofessional.
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