I moved into a new house early Saturday morning, and noticed straight away the gas was off - there's a pre-payment gas meter at the house (which I'll be having changed). I immediately called the supplier as I've got a 2 year old, and had no gas to the house - and the previous tenants had not left the card needed to top up. I was told it'd be treated as a priority because of my child and they called National Grid to come out and get the supply back on. National Grid said due to an unprecedented gas leak, no engineers were available and they should call back later. The gas company promised to, but did not. All day Saturday the gas supply was off - and then again all day Sunday. No contact was made from the gas company, and their offices closed with no emergency / out of hours number to contact. Eventually I got the contact details of previous tenant, and drove a 200 mile round trip to collect the gas card to get the gas back up and running late Sunday night. After investigation, the gas company said they'd realised it was an error on their behalf, and that no follow-up call was made to National Grid as it should have been. They told me "Sorry - the individual who's responsibility it was will be spoken to about it" - and left it there.
Surely there's a legal responsibility on behalf of this gas company to get a gas supply into a house, especially with a 2 year old there (no hot water) - and to have not received any call back, and for them to have admitted they didn't even try - I'm really disgusted by it, knowing that we had no hot water over the weekend whatsoever, and I had to drive a 200 mile round trip to get a gas card to get us back up and running. What are my next steps with this? Just suck it up? It's infuriating to be treated this way x