To be annoyed and offended at what this hairdresser did, and what she said about my hair? And should I complain to the owner, or just not go back?

I also find it odd that you have a dry cut. Why? I don't know anyone who has a dry cut. A wash an dry is normal, with an appropriate drying.
Curly hair is always cut dry by a hairdresser if they know what they are doing (although clearly this one didn't).

Yet another peculiar post (which may not be true, mumsnet is an odd place)

Forgive me for stating the bleeding obvious, but why didn't you have a consultation at the beginning of your appointment? All good hairdressers do that, especially with a new client.

I also find it odd that you have a dry cut. Why? I don't know anyone who has a dry cut. A wash an dry is normal, with an appropriate drying for the type of hair. This is normal after a consultation agreeing what finished effect is required.

You are at fault for not telling the hairdresser what you require and allowing her to do something you didn't want.

That's brilliant OP, well done.

I completely understand fear paralysis. As a teen, I got my hair permed (in my desperate longing for curls like yours; I took along a photo of Kate Bush). She left the lotion/curlers in under a hot drier for about a million years. I think she forgot about me. When she took them out, half my hair broke off so I had a kind of 2-inch Mohican all over the top of my head. The rest looked like Bride of Frankenstein after being plugged into 900 volts.

I thanked her, tipped her, and then went home and cried! It took months to grow out.

And I went back next time I wanted a haircut!!!! 🤡🤣

(Mind you. there weren't many hairdresser's around back then. But still.)

Didn’t see your reply OP but glad you got your money back. You’re paying, you don’t just have to accept what they dish out.

Sorry but you should have said at the time. You don’t need to be polite and wait till she meets your eye.
I went to the dreaded Toni and Guy years ago and said I wanted a blunt fringe. She said “yes sure” and came at me with the scissors held vertically to cut a feathered type fringe. I put my hand on her hand and said “no, a blunt fringe, straight across”. Took 2 attempts but she did eventually do what I asked.

@ILoveAGingerCat Seriously, how did you expect people to respond? You didn’t stop a hairdresser from straightening and burning your hair for 15 minutes when you didn’t want her to do so, and then paid for the service without complaining! Of course you can’t now go back and complain when you accepted the service provided by paying for it at the time. The issue of the photos is just really weird - how can you expect anyone to comment objectively on what the hairdresser did when you’ve posted photos of two random women youve found on the internet (presumably without their permission) rather than your own hair.

How did the 10:30 meet go?

My point stands given the massively increased used of AI globally - including for frivolous crap like this

Good luck @ILoveAGingerCat

Oh op, just put it down to experience. Hairdressers are poorly paid. Next time if getting a dry cut say please don't straighten first.

Use it as an exercise in developing some assertiveness skills rather than complaining about someone on minimum wage.

It's hard to understand Why didn't you just say I don't want my hair straightened, I just want a trim, if that's what you wanted. The fact that she ignored you didn't stop you from standing up and saying this isn't what I wanted. By all means complain, but I'm not sure it's going to do much good unless you need to decide what remedial action you want taken before you complain I.e do you want refund, or a fresh trim or what?

I can see how this happened. I’d have probably been the same - sat there letting it happen but not knowing why!

I have pretty easy hair and there’s a hairdresser in walking distance to my house so for ease I go there. Problem is my usual hairdresser left years ago and my ‘new’ one always gives me a slightly shit haircut but I’d feel too rude to ask for a different person and too lazy to go elsewhere. It’s ridiculous! I’m not a pushover in normal life, but put up with it in all hairdressers and tip when I’m not happy. God I need to sort that out!

Be brave and call and speak to the manager.

As other PP are pointing out, for the hairdresser to straighten your very curly hair (if that's really your photo) to become as straight as the second photo suggests, it would have taken more than just a few minutes with the hair straighteners -- plenty of time for you to understand what was happening and to say you weren't happy with it and (even if she wasn't listening to you), for you to get up and leave. That you remained for the full session is on you. I'm questioning what kind of conversation you had with "Lisa" before she went to work on your hair, especially since you've not been seen by her before. It's completely normal for a customer to have a conversation about what they think they'd like to have done, even with a hairdresser who you've been going to for the last decade. I think this is on you, unfortunately. Either that, or this entire post is fake.

I think you should take pity on her, OP, in the MN #bekind spirit, as she is clearly possessed by Satan.

I have the straightest hair in the world and woud kill to have curly hair.

I once got stopped in a shopping centre by some sales reps who asked me if I'd like them to demonstrate hair straighteners on me. I thought they were taking the piss at first, but later thought maybe they thought I had CHOSEN this dull hair and worked hard for it and was prepared to fork out good money for the necessary equipment!!!!!!!!!!

Someone as delusional as her should not be let loose on anyone's hair, so I'd definitely complain if I were you.

Good luck! and enjoy your fabulous curls 🤩

You can complain if she did a bad job. However it might be a bit hard to swallow the complaint that you didn't want your hair straightened but sat there for x minutes watching while she straightened it. 'You're burning my hair' is not the same as 'wtf are you doing, I don't want it straightened' as you get out of the chair.

No need. I have curly hair as do lots of people. It's partly down to my ethnicity.

There are not pictures of her.