Site continually crashing and reloading

Well I love MN and have been on here for over 10 years, but I won’t be paying for Premium, because I already have too many subscriptions and I am (one of many) actually providing free content.

Instead, I’m more than happy to be shown ads and am very happy for MN to make lots of money off them. The site does need to be usable, however. It feels like they’ve tried to run before they can walk and have been overly-ambitious in adding too many huge ads with multiple moving images, before the site has a robust enough build to handle them.

It’s been particularly bad last night & this morning don’t think it’s rocket science that the sheer amount of large adverts/jumping around videos/massive photo ads stuffed in between threads is causing an issue for many of us combined with the battery draining & devices getting extremely hot, I’m thinking the only was it will be solved if you pay for premium?

I had this last night, I’ve not really noticed it as a major problem before but it was bloody awful. It was slow loading the site, then none of the links where working (not sure how I can video a link refusing to be pressed), and if I scrolled down Active, then there was just a blank screen where the threads should be.

Someone was asking for recommendations for a video doorbell which I wanted to reply to but I couldn’t get into the thread despite reloading about 10 times so I gave up.

@Traceysgoingtobelivid exactly the same for me Yy tapping the title of a thread or going to a different page takes forever before it “registers” it’s taken me age to post this due to the typing lag, wonder also if it’s particularly prevalent on safari iPad/phone

I also had a thread about this and was also asked to send a recording. No I didn’t. Because I couldn’t be arsed. It’s not my problem to fix. As you have said so many people have complained about these issues already. Why should I record my use so they can watch it freeze, reload and then a blank screen? I explained the issue. I sent screenshots. I’m not going to record my use and email it to them.

Yeah I reported this issues months ago and it’s still happening.

How convenient that it doesn’t happen with premium.

@BeckyAMumsnet its the video ads. They’re causing the refresh issue.

Yes same- no way could I do a recording as it happens unprompted and would just show a blank screen anyway?!

Just bumping to see what the update from @BeckyAMumsnet and @MNHQ is today after all the investigations.

Interestingly I’ve only noticed it being a real problem since they introduced the ‘premium’ mumsnet option…

Exactly, it’s not going to be hard to replicate. Anyone with an iPhone can just open some threads and try to scroll them. You’ll see.

Today the biggest problem has been the Oushk ads - huge banner at the top of the screen and long banners on both sides. This whole fandango is incredibly busy - there seem to be videos everywhere - left, top and right. All trying to load and play at once, on a long thread with other big/moving ads stuffed in between the posts as well. I’m not managing to actually read any thread where this ad appears.

Happens to me all the time, and only on this site. It’s definitely to do with the huge adverts loading. It happens on safari and chrome. I’ve mentioned on numerous threads and it’s been going on for months. It’s really frustrating as you get halfway down a thread then the page refreshes and puts you back to the top. I don’t know why one of the staff doesn’t just log into the site on their phone like a user and they’ll see it happen themself. Asking for screenshots and videos is ridiculous.

Nope. Very noticeable that it only happens on Mumsnet.

Yesterday I also browsed Marks and Spencer and Next, with hundreds and hundreds of products, yet both sites were stable, loaded a lot faster despite being image-dense, and weren’t continually crashing and reloading. The Guardian was also fine, as was my local council site, Vue cinema and various other sites. I only experienced one other reload and that was on the Daily Mail site when I tried to scroll quickly down the first page before waiting for it to load. It only happened once though, despite their site having numerous images, lots of links, and also having video ads (though usually only one per page, instead of trying to cram in a banner at the top with a video, two side banners with video, plus several video or whole page ads interspersed between thread posts).

MN was a lot more stable when it only had a few static ads. Like I said upthread, I really don’t mind seeing the ads, but the site does need to be robust enough for them to not completely ruin the experience.

I have exactly the same issues as @Traceysgoingtobelivid . Constantly reloading, not loading a full screen, typing lag etc. I am also on an iPad using Safari.

I had read 2 lines of the original post and it reloaded. And it’s regularly reloading, Typing problems, page freezing more often, blank pages etc..

i don’t think the giant ads helping.

I've had similar issues with crashing and reloading (much worse over the last 24 hours) and I'm on an Android/Samsung browser.

If it was this, or Ram or process power then it would be happening on every site I visit. I am on my phone on safari and it only happens on Mumsnet and this started when the adverts increased. Again today, the page freezes until the advert loads.

True. It could be alot of things. Like Ram and processor power. i have 2 different laptops, but the same network device.

I’d bet my house that, for the majority of people, it really isn’t.

It might be your network. Internet connection.

It’s so irritating. Plus, MN seems to drain my battery life and my iPad gets really hot on this site.

Its really irritating with the constant requests for “screenshots”. It’s impossible to know when the glitches are going to happen. Maybe MN would do better by providing a number of users with an iPad, set up so they can monitor every keystroke (obviously with the user knowing this). It is almost impossible to screenshot every time this site glitches. Please invest in better IT, rather than asking your contributors to do the work for you.

This! If it’s happening to us all, then it is very easy for Mumsnet to see what the issue is - there has to be more to this and a reason that it’s not being sorted.

https://www.mumsnet.com/talk/site_stuff/5416735-page-keeps-refreshing-and-starting-from-the-top

Here is the thread. Both Katy and Lily From MNHQ on it claiming they were looking into it.