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Original poster

Site continually crashing and reloading

319 replies

Traceysgoingtobelivid · 20/11/2025 11:42

I am so utterly sick of this, it’s been going on for months but now it’s even worse, in the space of 15 minutes the site has crashed and reloaded 3 times, each time I have lost my post I was typing, it’s infuriating, I am on an iPad using safari. This has been highlighted by numerous posters time and time again and nothing changes.

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29
RedRiverShore6 · 16/08/2026 07:40

ILoveDuckDuckGo · 16/08/2026 06:32

@RedRiverShore6 I have explained several times how to get to account and settings. Look here https://www.mumsnet.com/talk/site_stuff/5538998-settingsaccount-icon-disappears

Thank very much, I have found it now following your instructions.

RedRiverShore6 · 15/08/2026 23:12

I have been using DDG app now for a week or two and it's all working but there is one really weird thing about it, I can't access my account, it's not there, it should be next to the square with the pen in it at the top right but it's not, I have to go to Safari if I want to name change or do stuff like that. Is this just me or anyone else got this.

Poinlessss · 06/08/2026 18:04

Yes and it’s been over a year now

JaneJeffer · 06/08/2026 17:31

@AmeliaPMumsnet everybody knows the root cause is too many ads

MNHQ
AmeliaPMumsnet · 06/08/2026 16:30

Hi all,

Apologies for the delay in getting back to you here. We completely understand how frustrating this has been, and we're continuing to investigate the issues you're reporting.

We're testing a number of fixes behind the scenes to make sure we get to the root cause. We'll update this thread as soon as we have anything meaningful to share.

We're really sorry for the ongoing disruption, and we appreciate everyone who's taken the time to report what they're seeing and bear with us while we work through it.

ILoveDuckDuckGo · 06/08/2026 09:18

RedRiverShore6 · 05/08/2026 17:17

Thanks @ILoveDuckDuckGo and @noblegiraffe , I have now cleared the MN data from my iPad Safari and downloaded the DuckDuckGo app and re-signed in and it is ok on that app so I won't use it on Safari on the iPad anymore, just the DuckDuckGo app. All I had originally done was change the search engine from Google to DDG which wasn't enough.

Also wanted to add, don’t just clear the MN data. An example of who is attempting to access your computer and history on MN right now:

Site continually crashing and reloading
Site continually crashing and reloading
NewAgeNewMe · 06/08/2026 08:04

I use the DDG app.

PuppyMonkey · 06/08/2026 07:34

RedRiverShore6 · 05/08/2026 06:49

I tried DuckDuckGo on my iPad and it was still as bad, it seems to crash the whole of Safari still and I have to close Safari several times to even load a page, it then stops any other website loading until I close Safari and open it again. On the iMac though which is also Safari there are absolutely no problems at all so I just use that still. Does mean I don't spend a lot of time needlessly MNing though so perhaps it is meant to be.

The whole point of DDG is you don’t need to use Safari at all. Just use the DDG app and log onto MN.

ILoveDuckDuckGo · 06/08/2026 06:24

DuckDuckGo is a browser. You can use it on the phone, iPad, computer, …. It is like explorer, chrome, firefox, safari …. You open it when you want to go on MN, youtube or others. Simple to download on any device.

RedRiverShore6 · 05/08/2026 17:17

Thanks @ILoveDuckDuckGo and @noblegiraffe , I have now cleared the MN data from my iPad Safari and downloaded the DuckDuckGo app and re-signed in and it is ok on that app so I won't use it on Safari on the iPad anymore, just the DuckDuckGo app. All I had originally done was change the search engine from Google to DDG which wasn't enough.

noblegiraffe · 05/08/2026 10:22

RedRiverShore6 · 05/08/2026 06:49

I tried DuckDuckGo on my iPad and it was still as bad, it seems to crash the whole of Safari still and I have to close Safari several times to even load a page, it then stops any other website loading until I close Safari and open it again. On the iMac though which is also Safari there are absolutely no problems at all so I just use that still. Does mean I don't spend a lot of time needlessly MNing though so perhaps it is meant to be.

There’s DuckDuckGo which is a search engine like Google which you can use on Safari, then there’s DuckDuckGo which is an app you download which is a browser that you can use MN on. Are you using the one that is a browser and still finding MN crashes?

ILoveDuckDuckGo · 05/08/2026 08:30

@RedRiverShore6 You mention using DuckDuckGo and safari crashing, so you are probably still browsing MN on Safari or still have all the cookies and trackers active.
clear Safari history then try again on DDG . Use Safari for everything except MN.

RedRiverShore6 · 05/08/2026 06:49

I tried DuckDuckGo on my iPad and it was still as bad, it seems to crash the whole of Safari still and I have to close Safari several times to even load a page, it then stops any other website loading until I close Safari and open it again. On the iMac though which is also Safari there are absolutely no problems at all so I just use that still. Does mean I don't spend a lot of time needlessly MNing though so perhaps it is meant to be.

NewAgeNewMe · 04/08/2026 15:48

Exactly!!
great user name 😂😍

ILoveDuckDuckGo · 04/08/2026 15:40

@NewAgeNewMe I know!!! And it is great to watch YouTube videos as well without ANY ad.

NewAgeNewMe · 04/08/2026 14:29

I’ve been using DuckDuckGo for a while as got so fed up with it. No issues since.

ILoveDuckDuckGo · 04/08/2026 11:24

@Concretejungle1 they know. It is the business model of targeted ads which needs to read your history and leave some cookies on your device. There is no solution from MNHQ.
try DuckDuckGo m, it is your solution

Concretejungle1 · 04/08/2026 11:14

Same for me. Site does not work on chrome or safari. Ads just crash it continuously.
this has been going on for over a year.

BridgetYourFortyDaysAreUp · 24/07/2026 18:07

PuppyMonkey · 24/07/2026 17:12

I only use DuckDuckGo now, have had no problems since I switched. I think we can all guess why.

Thanks for that tip, I shall try that! Using MN on Safari or Chrome crashes all the time (for me).

PuppyMonkey · 24/07/2026 17:12

I only use DuckDuckGo now, have had no problems since I switched. I think we can all guess why.

Original poster
Traceysgoingtobelivid · 24/07/2026 16:57

But it’s been 8 months since this thread started and the crashing and reloading were being reported long before then, how can it be taking the best part of a year and you still haven’t resolved it?

OP posts:
MNHQ
AmeliaPMumsnet · 24/07/2026 16:51

Hi all,

Thank you for your patience, and apologies for the lack of an update here.

We're still investigating the crashing and freezing issue, but unfortunately it isn't a straightforward problem to solve. We can also see there are a number of other issues being raised on this thread that are separate from the crashing and freezing. We really want to make sure issues don't get lost on long threads so if you're experiencing a problem that is different to crashing and freezing, like losing your reading position when you return back to a thread for example, please do start a new thread - and we'll make sure we get onto it straight away.

We know these problems are happening across different browsers, but Chrome is currently proving to be the most stable. If you aren't already using it, we'd be grateful if you could give it a try and let us know whether it makes any difference.

We're working hard behind the scenes to get this resolved, and we completely understand how frustrating it is. Thank you for bearing with us.

Lovelygreenpen · 22/07/2026 10:58

Chrome, iPhone 16

Lovelygreenpen · 22/07/2026 10:54

BunfightBetty · 20/11/2025 12:54

Same issue here, it's been terrible for a few weeks now. It's worse when I'm on my iPhone on Safari and seems directly related to huge, all-singing and dancing video ads. If there is an ad that has a banner at the top and both sides, all with separate moving videos, plus other whole-page moving ads in the body of threads - which happens so often now - there's absolutely no chance of reading the thread without it constantly crashing and reloading.

Scroll the thread? It reloads. Have the temerity to enlarge the view? It reloads. Repeatedly. Want to turn the phone on its side to view landscape, so you can enlarge the text to read it (hello varifocal contact lenses) and not scroll back and forth constantly? Reload, reload, then get a message the page repeatedly reloaded so Safari gave up and it can't be viewed.

And don't get me started on the bossy instructions for me to 'rotate your device' when I don't want to, and when it's only for the purpose of an ad being shown to me.

It's making the site a real pain to use, not a pleasure anymore.

I have no problem whatever with being shown ads, if that's the way Mumsnet want to make money, then good luck to you, I'm all for it. But the site does need to be usable.

Off the top of my head, some of the ads that have caused the most problems are:
Bronco Stop
Uniqlo
Co-op funeral care
That advert for something or other (something financial) where some twats dressed up as sheriffs jump up and down gurning, finishing with a big, phone-screen-long picture of a sheriff's badge.

Oh, and when the thread is interrupted for a whole page ad, the site jumps, so that once being subjected to the ad is over, you're not where you were when you were interrupted, but are several posts above or below instead, so you end up scrolling up and down to find your place and have the ad play again.... 😡

Al of this but also for me if I highlight and try to ‘’select’ to copy some text, it reloads. It reloads to a different place like a page back or more I think. I have no idea. I completely lose the thread of the thread and have to give up. Can happen every few minutes so I have to stop using the site basically.

also not being able to highlight and C&P a short section to quote means that more people are having to use the whole quote function to refer to a previous post. That is elongating reply posts unnecessarily which I had thought (seeing the new features) MN didnt like in principle?

I don’t want to have to scroll past unnecessarily long quotes in posts if it can be avoided. I’m confused why it hasn’t been able to be fixed after this time.