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Original poster

Massive ads taking over screen again

159 replies

PinkTonic · 17/02/2024 17:33

This happened a few weeks ago and appeared resolved. Now it’s happening again. Full screen taken over and a message to rotate screen. I’m on safari on an iPad.

OP posts:
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47
MNHQ
HebeMumsnet · 25/03/2024 10:14

Thanks for the updates, everyone. We're looking into this again now and will let you know when there's news. Flowers

Seeingadistance · 25/03/2024 10:12

I’m getting this today - for the first time.

PartyFearsTwo · 24/03/2024 13:00

Yup back again for me. Still can’t open the advert no matter where I tap on it, so not much help I’m afraid.

ThreeLeggedCat · 24/03/2024 12:47

It’s back again.

MNHQ
LilyMumsnet · 15/03/2024 18:28

RawBloomers · 15/03/2024 18:16

No i didn’t clear my cache and cookies because it’s the first time I’ve seen it and your message about clearing cache and cookies referred to them causing the ad to be remembered. Clearing cache and cookies makes your site harder to use, so I try and avoid doing so.

If it happens again, please could we ask that you give it a go?

RawBloomers · 15/03/2024 18:16

No i didn’t clear my cache and cookies because it’s the first time I’ve seen it and your message about clearing cache and cookies referred to them causing the ad to be remembered. Clearing cache and cookies makes your site harder to use, so I try and avoid doing so.

MNHQ
LilyMumsnet · 15/03/2024 17:54

RawBloomers · 15/03/2024 13:49

I got this today. I didn’t click on it because I don’t click on links I don’t know what they’re to. Also, if i rotate the device as it asks, I can’t see the ad, it just disappears and I can browse the thread:

Hello!

Can we just check that you've followed the instructions on this thread for clearing cache and cookies on Mumsnet?

RawBloomers · 15/03/2024 13:49

I got this today. I didn’t click on it because I don’t click on links I don’t know what they’re to. Also, if i rotate the device as it asks, I can’t see the ad, it just disappears and I can browse the thread:

Massive ads taking over screen again
MNHQ
LilyMumsnet · 08/03/2024 14:34

Hi all

We've made a more direct attempt at blocking these. Can you let us know if you continue to see them? Please also let us know if you haven't seen it for a while - that would be some good news!

ElBandito · 08/03/2024 14:13

I found if I clicked right at the edge of the ad, where you can see the text it would take me to the web site.

minipie · 07/03/2024 13:56

It’s happened again this morning. Next time I will try to follow the instructions but tech is not my strong point. All I can tell you for now is the ad wasn’t clickable for me. Appeared to have that Govt of Western Australia text at the left though.

Blackcats7 · 07/03/2024 11:26

@LilyMumsnet I have no idea how to follow the rather complicated suggestions offered or what a url is but this problem is still happening most days.
Is it not a site issue from your advertisers than for individual users to try to correct please?

MNHQ
LilyMumsnet · 07/03/2024 11:20

We really appreciate your time and patience here, and thanks so much for the information you've provided already. We know this is frustrating - and a long list of technical instructions is the last thing anyone wants to see.

The reason we asked for more is because it has been really difficult to replicate, and we wouldn't ask for so much if we were able to find it quickly from our end. We want to assure you that, regardless of whether you're able to provide the HAR file, we are treating this as a priority.

We'll continue working hard behind the scenes to get this resolved as soon as possible, but we're not going to be able to give any updates until we actually locate it. As soon as we've done this, we'll be back on the thread.

passthepenguin · 06/03/2024 21:34

It’s been happening for me on the “fleeting comments that sting years later thread”. I gave up in the end.

Catabogus · 06/03/2024 20:06

Aaaaarrrggghhhhh. This is driving me insane (still).

Pippielk · 06/03/2024 19:16

Surely mumsnet HQ can splash out on an iPad for their developers ! They’ll quickly stumble upon it….

Theteapotsbrokenspout · 06/03/2024 13:21

And here we are again

Massive ads taking over screen again
MamaGhina · 05/03/2024 21:56

@JoMumsnet

MamaGhina · 05/03/2024 21:55

Why????? Still happening!
This thread
https://www.mumsnet.com/talk/relationships/5021900-when-does-the-damage-of-a-fathers-violent-behaviour-outweigh-the-good-he-brings-to-the-kids-world
Sorry those instructions are well beyond my IT capabilities.

Massive ads taking over screen again
Original poster
PinkTonic · 05/03/2024 19:59

ElBandito · 05/03/2024 15:12

🤯 I'll just nip out and buy a computer then

Edited

That’s what I got. Lol indeed.

OP posts:
ElBandito · 05/03/2024 15:24

Lol

Massive ads taking over screen again
ElBandito · 05/03/2024 15:12

🤯 I'll just nip out and buy a computer then

Massive ads taking over screen again
Levriers · 05/03/2024 15:08

Exactly PinkTonic taking a screen shot or writing down a URL is all very well but it’s not our job to fix this 🙄

Original poster
PinkTonic · 05/03/2024 13:25

Thanks for the response @JoMumsnet. It’s happened again and I’ve attempted to follow the step by step instructions you’ve given and nothing is as described. Had it been straightforward I would have done it to help but this is frankly not my job, I’m just browsing MN in my coffee break and expect you to fix any issues and ensure the site is useable. Maybe someone who hasn’t got anything better to do will come along and be willing to spend the time.

OP posts:
MNHQ
JoMumsnet · 05/03/2024 12:09

Hi again PinkTonic (and everyone else who's been affected by these ads). We're really sorry it's taking us a while to resolve this issue - please be assured that we're taking this very seriously and are doing everything we can to get to get to the bottom of it.

We've contacted the tech companies that serve these kinds of ads, but in the meantime, if anyone's able to do an HAR file (essentially, a recording of what's happening on the page when an ad breaks through to the site) we'd be really grateful.

Here's how:

Chrome users

  1. Go to the URL where the issue occurs. Do not reproduce the issue yet.
  2. Open Developer Tools:
  • From menu: Menu → More Tools → Developer Tools.
  • or Keyboard: Ctrl+Shift+C, or Ctrl+Alt+I, or ⌥+⌘+I for Mac.
  1. Click the Network tab.
  2. Locate the round button at the top left of the Network tab and confirm it is in red recording mode. If it's grey, click to turn red to start recording.
  3. Use the Clear button (the circle button with a line through it next to the record button) to clear all previous activity.
  4. Select the Preserve log check box on the Network tab.
  5. Check the Disable cache check box.
  6. Reproduce the steps that create the issue.
  7. Save session as a .har file by right-clicking the grid and selecting Save as HAR with content.

Safari users

  1. Check the Safari menu bar at the top of the screen for a Develop menu.
  • If not visible, turn it on by going to Safari → Settings → Advanced.
  • Check the checkbox at the bottom next to Show Develop menu in menu bar.
  1. Go to the URL where the issue occurs. Do not reproduce the issue yet.
  2. Open Network tab in Web Inspector:
  • From menu: Develop → Show Web Inspector → Network.
  • or Keyboard: ⌥+⌘+I → Network
  1. Check Preserve Log checkbox on left side of the Network tabs, within the Other filter options... menu.
  2. Clear current Network items by clicking the Delete Trash icon at the far right of Network tabs [or Keyboard: ⌘+K]
  3. Check the Disable caches check box.
  4. Reproduce the steps that create the issue.
  5. Save session as a .har file by clicking the Export icon next to the Delete Trash icon.

Thanks in advance.