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Original poster

Mumsnet thread pages keep refreshing page to be on homepage (shopping adverts)

90 replies

AngryBirdsNoMore · 16/11/2023 13:04

Hello

When I’m on Mumsnet talk threads, the pages keep refreshing to be on the Mumsnet homepage (endlessly advertising me things to buy). The same goes for if I close my browser or go to a different window and then reopen - all Mumsnet pages seem to automatically refresh to the homepage / shopping adverts.

Not sure I’ve explained that very clearly…

Is anyone else having the same issue?

OP posts:
New posts on this thread. Refresh page
MNHQ
HebeMumsnet · 25/03/2024 10:29

Sorry to hear it's back @Idratherbepaddleboarding .

Can we just check you spotted our message above about the issue? Will paste it here just in case.

Hi all - while we've been so far unable to recreate this issue, we're continuing to investigate the cause and the following information is very useful:

1: a screen recording of the issue happening
2: device info
3: browser info

For some users, It could be a browser setting so if you're a Chrome user, please try the following and let us know if it solves the issue for you:

Open Chrome.
Tap the three dots in the top right corner of the screen
Select Settings
Scroll down and tap Advanced.
Tap Privacy and Security
Tap Site settings
Scroll down and tap Background sync
Toggle off the Allow background sync switch for the websites that you don't want to refresh automatically

Here are some additional tips:

You can also disable Chrome's Memory Saver feature to prevent tabs from being refreshed automatically. To do this, open Chrome, tap the three dots in the top right corner of the screen, select Settings, scroll down, tap Performance, and then toggle off the Memory saver switch.

If you're experiencing issues with Chrome tabs refreshing automatically, you can try clearing Chrome's cache and data. To do this, open Chrome, tap the three dots in the top right corner of the screen, select Settings, scroll down and tap Advanced, tap Clear browsing data, and then select the Clear cache and Clear data options.

If you're still having problems with Chrome tabs refreshing automatically, you can try uninstalling and reinstalling Chrome.

For Safari users:

Close all tabs and Safari app. Then try opening a new tab and see if they are having the same issue
Clear your Safari history and website data in Settings

Flimpychunk · 24/03/2024 11:45

I’ve solved it - but only because I got a new phone! Not because of Mumsnet, obviously, but it being fixed is a nice bonus. Annoying it’s still ongoing for other though, it really impedes the experience of being on MN

Idratherbepaddleboarding · 24/03/2024 09:57

WHY is this happening again 😭😭😭? Come on Mumsnet, it’s been months! It stopped for me after Christmas (as predicted) but now it’s back. It makes the site unusable.

MNHQ
JoMumsnet · 01/03/2024 13:27

Thanks very much for sending the video, @DcatAnnie - we really appreciate it. We'll be back with an update as soon as we can.

DcatAnnie · 01/03/2024 05:03

@LilyMumsnet I have emailed it through, thanks

MNHQ
LilyMumsnet · 29/02/2024 11:58

LittleSnowdropsHeraldingSpring · 28/02/2024 06:23

Yes but not going back to the homepage but to the top of the page I’m reading
using chrome
im reading, screen goes white then I’m back if the top
every few minutes
really annoying!!

Hello,

Can we check if you saw our post further up? We think it's worth a try:

'For some users, It could be a browser setting so if you're a Chrome user, please try the following and let us know if it solves the issue for you:

Open Chrome.
Tap the three dots in the top right corner of the screen
Select Settings
Scroll down and tap Advanced.
Tap Privacy and Security
Tap Site settings
Scroll down and tap Background sync
Toggle off the Allow background sync switch for the websites that you don't want to refresh automatically'

MNHQ
LilyMumsnet · 29/02/2024 11:57

DcatAnnie · 28/02/2024 05:30

@BeckyAMumsnet

I have a video of this happening if you would like it please message me. Thanks

Hello!

Please could you email it to us at [email protected]?

LittleSnowdropsHeraldingSpring · 28/02/2024 06:23

Yes but not going back to the homepage but to the top of the page I’m reading
using chrome
im reading, screen goes white then I’m back if the top
every few minutes
really annoying!!

DcatAnnie · 28/02/2024 05:30

@BeckyAMumsnet

I have a video of this happening if you would like it please message me. Thanks

MNHQ
BeckyAMumsnet · 26/02/2024 16:41

Hi all - while we've been so far unable to recreate this issue, we're continuing to investigate the cause and the following information is very useful:

1: a screen recording of the issue happening
2: device info
3: browser info

For some users, It could be a browser setting so if you're a Chrome user, please try the following and let us know if it solves the issue for you:

Open Chrome.
Tap the three dots in the top right corner of the screen
Select Settings
Scroll down and tap Advanced.
Tap Privacy and Security
Tap Site settings
Scroll down and tap Background sync
Toggle off the Allow background sync switch for the websites that you don't want to refresh automatically

Here are some additional tips:

You can also disable Chrome's Memory Saver feature to prevent tabs from being refreshed automatically. To do this, open Chrome, tap the three dots in the top right corner of the screen, select Settings, scroll down, tap Performance, and then toggle off the Memory saver switch.

If you're experiencing issues with Chrome tabs refreshing automatically, you can try clearing Chrome's cache and data. To do this, open Chrome, tap the three dots in the top right corner of the screen, select Settings, scroll down and tap Advanced, tap Clear browsing data, and then select the Clear cache and Clear data options.

If you're still having problems with Chrome tabs refreshing automatically, you can try uninstalling and reinstalling Chrome.

For Safari users:

Close all tabs and Safari app. Then try opening a new tab and see if they are having the same issue
Clear your Safari history and website data in Settings

Makemydaypunk · 24/02/2024 15:46

Why are they not anything about this it’s been months, so I can only presume it’s been deliberately set up that way now.

WeirdButFuckingBeautiful · 24/02/2024 15:23

Yes, it is stopping me clicking on some threads cos I know if I want to google something and go back to the thread the thread has gone and I get an adverts landing page. Grrrr

Lillygolightly · 24/02/2024 12:12

Yes still happening for me too, it feels like I am being spammed.

I don’t mind adverts and understand the site needs the ad revenue, all fine….but to be 8 pages into a 15 page thread and suddenly be kicked back to this advert page is really starting to make me boil.

Af first it would do this if I put my phone down a few minutes to say change a nappy, I want to pick up where I left off and I can’t because I’ve a page full of ads instead. Now it’s bloody doing while I’m on the thread and active.

Sorry mumsnet but this has been going on ages now, months and STILL isn’t sorted! I now spend about half the time here than I used to, which to fair is arguably a good thing for my productivity 🙈 but I’m sure it not the outcome you want. Please please sort it out, I used to come here to chill and instead I’m raging at being kicked bad to the advert page halfway through a thread.

WeirdButFuckingBeautiful · 24/02/2024 10:07

This is still happening for me on iPhone on safari. Very frustrating

Chewbecca · 20/02/2024 18:41

This is still happening for me on my iPad. Impossible to read threads about property and look at the links, or about potential wedding dresses and look at the links. Very annoying.

MNHQ
LilyMumsnet · 05/01/2024 15:22

ScotsTaxQuery · 05/01/2024 01:21

I’m just doing an advanced search on a specific username and it comes up with the results, I click on one of them and it takes me to their post on a thread - but when I arrow back it doesn’t take me to the other search results just a generic mumsnet page - so I have to hit Advanced Search and do the search again - EVERYTIME. I’m guessing it’s linked to the refresh issue everyone is going on about on this thread?

Hello!

It's really hard to know without seeing it - please could you send a screen recording over to [email protected] (referencing your post on this thread) and we'll take a look.

ScotsTaxQuery · 05/01/2024 01:21

I’m just doing an advanced search on a specific username and it comes up with the results, I click on one of them and it takes me to their post on a thread - but when I arrow back it doesn’t take me to the other search results just a generic mumsnet page - so I have to hit Advanced Search and do the search again - EVERYTIME. I’m guessing it’s linked to the refresh issue everyone is going on about on this thread?

MNHQ
LilyMumsnet · 03/01/2024 15:48

Hi all

We don't have any updates at the moment, we're afraid. As soon as we do, we will let you know.

Flimpychunk · 03/01/2024 13:19

Still happening on my phone, though less frequently.

Notsojollyroger · 01/01/2024 22:48

Still getting this on my iPad. @MNHQ can you please give us an update re a resolution.

Makemydaypunk · 28/12/2023 19:44

Still happening on my iPad it’s never going to resolve is it? and mumsnet clearly don’t give a shit as it’s over 3 weeks since they last commented.

Original poster
AngryBirdsNoMore · 28/12/2023 18:43

Nope still happening on my iPhone.

And more often than not the pages randomly refresh to be in light mode rather than dark mode.

OP posts:
Chewbecca · 28/12/2023 17:45

It’s not happening on my android phone but still is on my iPad. Just when I leave the thread to find a useful link to add (say a recipe), I return only to have lost the thread, grrrr.

Upsadiddles · 27/12/2023 21:00

It’s stopped happening for me too. It stopped as soon as I did the iPhone update I’ve been ignoring for weeks, so might be worth a try if anyone is still having the same problem.