Active discussions

Please or to access all these features

Talk
Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Original poster

Can’t post using app

32 replies

Words · 03/05/2023 13:48

Just that. Get ‘ message failed to send retry’ it still fails.
Also threads I am on is now empty.
I much prefer the app. Can you help please.

OP posts:
New posts on this thread. Refresh page
JaneJeffer · 06/05/2023 20:56

Glitchy AF

Can’t post using app
JaneJeffer · 06/05/2023 19:44

Seems to have reverted

MNHQ
JoMumsnet · 05/05/2023 11:10

Hi again @Words (and everyone else) - thanks for your patience.

We just wanted to direct you over to this thread posted by MattTech this morning- An update on our mobile apps - which explains things in more detail.

An update on our mobile apps | Mumsnet

Hi all... I wanted to give an update on the problems that our app users have been facing for the past few weeks, what has happened, and what we're do...

https://www.mumsnet.com/talk/site_stuff/4799699-an-update-on-our-mobile-apps

MNHQ
PipMumsnet · 04/05/2023 17:37

Hi everyone,

Thanks for being so patient with us. We’re aware that some users are continuing having issues with the app - being unable to post or view lists they’re on despite logging out and back in again.

We released a fix for these issues yesterday. However, this introduced a new bug, and resulted in some users continuing to have issues today.

We understand how frustrating this is, especially since we’ve been instructing users to log out and log back in again to resolve the problem but we weren’t aware of this new bug until this afternoon.

Now that all the known issues have been resolved you should be able to log in as normal. If you try to log in with a password and see an error saying incorrect password then you may need to reset it.

Whilst we don't expect there to be any more problems with app, if there are, please contact us at MNHQ or post on here.

Best wishes,
MNHQ

sparklefresh · 04/05/2023 16:32

I had this for several days. Yesterday I logged out and back in again (on the app, I don't log in online). It fixed the issue temporarily but I had to go through the process again this morning. I also couldn't bookmark or watch threads.

ethelredonagoodday · 04/05/2023 16:31

I've had this twice now, in the last week or so.

CrackersCheeseAndWinePlease · 04/05/2023 16:24

I've had this issue today too, thought it was just me

CalloohCallayFrabjousDay · 04/05/2023 16:10

CornishGem1975 · 04/05/2023 10:14

Logging in and out works - but only temporarily. I've just given up on the app altogether.

Yeah we can't keep logging out and back in again every few minutes!

MNHQ
ImaniMumsnet · 04/05/2023 16:09

Hi everyone,

Thanks for feeding back to us. We're sorry some of you are still having issues / only experienced a temporary fix. We are looking at this right now and will come back to you as soon as we can with an update.

LadyEloise1 · 04/05/2023 15:54

I had the same issue too but logged out and logged back in.
What's the problem / issue @LilyMumsnet ?

NoItsNotAndNeverWillBe · 04/05/2023 15:17

I’ve had the same issues, logged out and can’t log back in on the app at all now.

msssm · 04/05/2023 14:58

Happening for me too

EineReiseDurchDieZeit · 04/05/2023 14:20

Just to add I also had this today and a huge Access Denied box when I tried to load the main site.

Original poster
Words · 04/05/2023 14:19

Mine is iPad iPhone app also

OP posts:
Original poster
Words · 04/05/2023 14:17

Yes it's happened again today. Only a temp fix. @LilyMumsnet

OP posts:
maximist · 04/05/2023 12:45

I've had to log out and back in again on the app several times recently, it's getting very tedious. I can't bookmark posts or watch threads, then when I log back in they've often disappeared from active or I have to scroll right down to find where I was up to. This is on the iPad and iPhone apps.

TheFormidableMrsC · 04/05/2023 12:43

I had this today. I logged out and logged back in and it sorted it.

NotAnotherBathBomb · 04/05/2023 12:41

Had this this morning as well. Logging in and out fixed it. Just want a decent app 😭

user1496146479 · 04/05/2023 12:39

LIZS · 04/05/2023 09:55

Also struggling to post via app this morning. Had same a couple weeks ago. Has there been another update? @mnhq the ios app is becoming a complete pita and each “update” just creates more issues rather than improved functionality.

Totally agree! Had to delete & reinstall the app last time and lost all my favourite topics etc
Had to log out & today to get it to work!
Really frustrating

Tessisme · 04/05/2023 11:28

I had this happen a couple of weeks ago and logging out/in worked. It happened again today and I had to do the same thing to get it working again. It's a bit annoying when you've written a whole reply to something and it won't post, so you end up losing it by having to log out.

JaneJeffer · 04/05/2023 10:43

This is what I’m getting on TIO

Can’t post using app
eurochick · 04/05/2023 10:42

Logging out and back in solves the issues but it recurs.

JaneJeffer · 04/05/2023 10:38

LIZS · 04/05/2023 09:55

Also struggling to post via app this morning. Had same a couple weeks ago. Has there been another update? @mnhq the ios app is becoming a complete pita and each “update” just creates more issues rather than improved functionality.

I agree. The app always has something wrong and then it’s something that takes a month to fix only for new problems to arise with every update.

tiredhadenough · 04/05/2023 10:28

This is the same thing that happened last week. Not entirely sure why we bother with the app, can’t message, can’t vote and now can’t post without faffing around.
The app needs a huge overhaul to make it functional.

CornishGem1975 · 04/05/2023 10:14

Logging in and out works - but only temporarily. I've just given up on the app altogether.