Sorry to hear this twiglett, it must have been so distressing
I think you should complain - I was told that at my hospital, even if I had to have a caesarian that they were keen to reassure me that they do their utmost to put baby skin to skin with mum within 30 mins to encourage successful breastfeeding - so your experience really does feel wrong to me.
No idea who you should complain to, but I'm sure someone will know.
hugs