Should I complain to Lidl?

81 replies

givingupimdone · Yesterday 21:47

So I was doing some shopping with dd (4) and when near the fridges the assistant who was shelf staking dropped or knocked off (I didn’t see) this heavy metal bar that goes at the front of the shelves where they put the prices IYKWIM. It really hurt and shocked me - I immediately bent over to put pressure on my foot cos it was stinging, he did apologise and I appreciate he didn’t do it on purpose and I was overwhelmingly glad it didn’t hit dd! But as I’ve taken my rights off now this is the mark it’s left……..
so YABU- just get over it
OR
YANBU - that’s not just a bump, say something

OP posts:

LittleMi55Nobody · Today 18:30

givingupimdone · Yesterday 21:48

Oh and I didn’t say anything to a manager at the time as a) I was a bit embarrassed cos I thought I’d overreacted and b) dd was getting tired and mardy

for crying out loud...he didnt do it on purpose.....what is unreasonable is mums netters having to look at THAT foot..

XenoBitch · Today 18:33

A bar fell off the shelf. It was an accident.
What are you seeking to gain by complaining?
Are you practicing your compo face ready for the media?

Doozycan · Today 19:00

Isittimeformynapyet · Today 05:37

"Sliced open" , you say?

Show quote history

Yes it October and lots of horror movies on. Lots of blood and gore

FillerTrackOnTheAlbumOfLife · Today 19:11

XenoBitch · Today 18:33

A bar fell off the shelf. It was an accident.
What are you seeking to gain by complaining?
Are you practicing your compo face ready for the media?

Yes, it was an accident - but it needs to be looked into to see if it was preventable, because it a. hurt the OP and b. it was a 'near miss' for something potentially more serious.

OP says a colleague was loading the fridge and a metal bar fell off - so that points to three possible preventable causes:

That fridge was damaged - could be prevented by checks and maintenance
There's a design fault in the fridges - could be prevented by a modification
The staff member knocked the bar off by loading the fridge in the wrong way - staff need to be trained on how to load the fridges.

History is full of serious incidents that could have been prevented if attention had been paid to less serious incidents that presaged them.

Ponoka7 · Today 19:16

Email and see what they say. You'll will be asked why you didn't report it, but they can check CCTV. They'll offer you a voucher.

HappyLizard23 · Today 20:01

Ponoka7 · Today 19:16

Email and see what they say. You'll will be asked why you didn't report it, but they can check CCTV. They'll offer you a voucher.

OP is definitely looking for a voucher

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