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AIBU?

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Original poster

Should I complain to Lidl?

81 replies

givingupimdone · Yesterday 21:47

So I was doing some shopping with dd (4) and when near the fridges the assistant who was shelf staking dropped or knocked off (I didn’t see) this heavy metal bar that goes at the front of the shelves where they put the prices IYKWIM. It really hurt and shocked me - I immediately bent over to put pressure on my foot cos it was stinging, he did apologise and I appreciate he didn’t do it on purpose and I was overwhelmingly glad it didn’t hit dd! But as I’ve taken my rights off now this is the mark it’s left……..
so YABU- just get over it
OR
YANBU - that’s not just a bump, say something

Should I complain to Lidl?
OP posts:
nutella8 · Yesterday 21:56

It sounds like a genuine accident and the employee did apologise. Unfortunately these things do happen. Unless there was a serious injury or obvious carelessness, I’m not sure complaining to Lidl is really necessary. Sometimes it’s best just to accept the apology and move on.

loratadine · Yesterday 21:53

Lidl won’t help you. I was injured by their automatic doors that malfunctioned and closed on me and sliced my arm open and their head office couldn’t have been less interested.

You do need to pay attention to what’s happening around you when you’re shopping though, especially with a 4 year old.

5289843DM · Yesterday 21:53

Did you take the staff members name so you could add that to the complaint?
What do you hope to gain from a complaint?
What financial amount have you lost as a result of this accident?

But as I’ve taken my rights off now this is the mark it’s left…….. I assume you mean tights? Was there supposed to be a pic? Maybe still be approved?

Autumnalhibernationisthedream · Yesterday 21:53

Accidents happen but if you were going to do something it should probably have been at the time

yourSUGAMAMA · Yesterday 21:51

I think yabu, it was an accident, op

Original poster
givingupimdone · Yesterday 21:48

Oh and I didn’t say anything to a manager at the time as a) I was a bit embarrassed cos I thought I’d overreacted and b) dd was getting tired and mardy

OP posts: