Should I complain to Lidl?

givingupimdone · 2026-10-17T20:47:12+00:00

So I was doing some shopping with dd (4) and when near the fridges the assistant who was shelf staking dropped or knocked off (I didn’t see) this heavy metal bar that goes at the front of the shelves where they put the prices IYKWIM. It really hurt and shocked me - I immediately bent over to put pressure on my foot cos it was stinging, he did apologise and I appreciate he didn’t do it on purpose and I was overwhelmingly glad it didn’t hit dd! But as I’ve taken my rights off now this is the mark it’s left…….. so YABU- just get over it OR YANBU - that’s not just a bump, say something

HappyLizard23 · Today 20:01

Ponoka7 · Today 19:16

Email and see what they say. You'll will be asked why you didn't report it, but they can check CCTV. They'll offer you a voucher.

OP is definitely looking for a voucher

Ponoka7 · Today 19:16

Email and see what they say. You'll will be asked why you didn't report it, but they can check CCTV. They'll offer you a voucher.

FillerTrackOnTheAlbumOfLife · Today 19:11

XenoBitch · Today 18:33

A bar fell off the shelf. It was an accident.
What are you seeking to gain by complaining?
Are you practicing your compo face ready for the media?

Yes, it was an accident - but it needs to be looked into to see if it was preventable, because it a. hurt the OP and b. it was a 'near miss' for something potentially more serious.

OP says a colleague was loading the fridge and a metal bar fell off - so that points to three possible preventable causes:

That fridge was damaged - could be prevented by checks and maintenance
There's a design fault in the fridges - could be prevented by a modification
The staff member knocked the bar off by loading the fridge in the wrong way - staff need to be trained on how to load the fridges.

History is full of serious incidents that could have been prevented if attention had been paid to less serious incidents that presaged them.

Doozycan · Today 19:00

Isittimeformynapyet · Today 05:37

"Sliced open" , you say?

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Yes it October and lots of horror movies on. Lots of blood and gore

XenoBitch · Today 18:33

A bar fell off the shelf. It was an accident.
What are you seeking to gain by complaining?
Are you practicing your compo face ready for the media?

LittleMi55Nobody · Today 18:30

givingupimdone · Yesterday 21:48

Oh and I didn’t say anything to a manager at the time as a) I was a bit embarrassed cos I thought I’d overreacted and b) dd was getting tired and mardy

for crying out loud...he didnt do it on purpose.....what is unreasonable is mums netters having to look at THAT foot..

TheFishFish · Today 18:23

LuciferOverLancashire · Today 17:54

Yes nasty and coukd become infected. can you ascertain how deep they are from the photo or not ?

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Yes. You can. It's absolutely nothing.

TheFishFish · Today 18:22

Createausername1970 · Today 16:53

I would contact the store manager in writing and copy in head office or customer services and say something along the lines of

"I am not complaining as I accept it was an accident, and the injury to myself is relatively minor, however had it hit my child it could have caused greater injury. I am letting you know that this happened to me so that you can investigate and find out from the staff member how and why it happened and how to avoid it happening again as I am sure you don't want your customers receiving potential serious injuries in your store"

And I would hope that they send me some vouchers (as did Sainsbury's - although I can't now remember what their issue was).

Aye, all about the compo.

mamaof4losingmymind · Today 18:21

Thats a scratch your being ridiculous. You can't train someone not to drop something what do you want the manager to do sit the colleague down and say in the future please don't throw the shelving at customers

LuciferOverLancashire · Today 17:59

Charlenedickens · Today 16:37

Seriously?

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Yes 'seriously'

LuciferOverLancashire · Today 17:57

Pearlstillsinging · Today 17:05

An accident involving a customer should be recorded in The Accident Book, any injury should have been referred to the onsite 1st Aider so the staff member needs further training in the correct response to an instore accident as well as advice on stacking shelves correctly. HSE take a dim view of businesses which downplay/ignore customer injury.

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Exactly but let's all just minimise it eh? The lack of risk assessment and safety around customers. Some people are such armchair medical experts they can assess the injury just by looking at a photograph.

LuciferOverLancashire · Today 17:54

Pippa12 · Today 16:34

Nasty? It’s a couple of scratches?

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Yes nasty and coukd become infected. can you ascertain how deep they are from the photo or not ?

RVectensian · Today 17:09

It's a scratch 🤦🏽‍♂️ I've had worse from a bramble. This wouldn't even still be registering tbh.

Pearlstillsinging · Today 17:05

TheFishFish · Today 11:33

It didn't though.

It was an accident. All a complaint will do is raise a laugh for whoever reads it. What a complete waste of time for everyone involved.

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An accident involving a customer should be recorded in The Accident Book, any injury should have been referred to the onsite 1st Aider so the staff member needs further training in the correct response to an instore accident as well as advice on stacking shelves correctly. HSE take a dim view of businesses which downplay/ignore customer injury.

Createausername1970 · Today 16:53

I would contact the store manager in writing and copy in head office or customer services and say something along the lines of

"I am not complaining as I accept it was an accident, and the injury to myself is relatively minor, however had it hit my child it could have caused greater injury. I am letting you know that this happened to me so that you can investigate and find out from the staff member how and why it happened and how to avoid it happening again as I am sure you don't want your customers receiving potential serious injuries in your store"

And I would hope that they send me some vouchers (as did Sainsbury's - although I can't now remember what their issue was).

TheFishFish · Today 16:49

LuciferOverLancashire · Today 16:00

That looks nasty OP, your poor foot.

No it doesn't. Fuck sake, it's literally a scratch.

loratadine · Today 16:44

Isittimeformynapyet · Today 05:37

"Sliced open" , you say?

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Yes, that’s what I said. If you’re struggling to read the text, you can make it bigger in your browser in the options. If you’re not sure how to do it, have a search on Google.

Charlenedickens · Today 16:37

LuciferOverLancashire · Today 16:00

That looks nasty OP, your poor foot.

Seriously?

Charlenedickens · Today 16:37

God it was an accident, and yes normally when people want to complain they want compensation. Sigh.

Pippa12 · Today 16:34

LuciferOverLancashire · Today 16:00

That looks nasty OP, your poor foot.

Nasty? It’s a couple of scratches?

Netcurtainnelly · Today 16:21

WildFatball · Today 07:19

You should get your foot checked and you should email them to let them know what happened. It should be recorded in their accident book and health and safety around this process should be reviewed to ensure it doesn't happen again. Next time it could seriously hurt someone.

This. Accident book.

Blondeshavemorefun · Today 16:13

After seeing the pic. It’s a tiny cut. Yes should’ve have happened and they said sorry - I wouldn’t take it further

LadyBeth · Today 16:09

LuciferOverLancashire · Today 16:00

That looks nasty OP, your poor foot.

It's a few tiny cuts???

LuciferOverLancashire · Today 16:02

HoraceCope · Today 07:36

i slipped over in boots,
i thought about complaining.
i dont think you should complain op

Did the boots have a slippery sole ?

LuciferOverLancashire · Today 16:00

That looks nasty OP, your poor foot.