Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

What’s the point in the NHS?

722 replies

younknow · 25/09/2026 23:20

I fell over at work today. My ankle was immediately black and blue and swollen, so I hobbled off to urgent care in a taxi.

I waited for four hours, I was x-rayed and told there were no breaks and a severe sprain. The doctor told me I’ve likely torn ligaments in my ankle and will be sore for three months.

I asked what sort of follow up would be given and she all but laughed at me, saying that I could get myself a support on Amazon if I wanted. I said I couldn’t even weight bear and she said I could also pick up crutches if needed. She then said I could refer to physio but “ChatGPT would give me a plan”. I asked if I’d be scanned to find out how badly damaged it is and she said there was no chance.

What is the point? Genuinely, what are we paying for when even things like this are being directed to Amazon and A.I?! I can’t believe it.

I remember 15 years ago my mum tore ligaments in her ankle and she was scanned the same day it happened, put in a boot and on crutches for six weeks, had a course of physio and consultations with an orthopaedic surgeon to discuss a plan if it didn’t improve.

What’s going on?!

OP posts:
Thread gallery
5
Livelovebehappy · Yesterday 09:21

Passaggressfedup · Yesterday 09:14

It’s better not to have them here at all. NHS is over used, over subscribed and under funded. Stay where you are and get treatment there, rather than come here to put even more strain on a health care system which currently isn’t fit for purpose
You can't be real! Get treatment there...yeah ok. You're right, the NHS should continue to treat all those whose poor health is the result of poor lifestyle, who gave not paid a penny into the system as a priority, that's the moral thing to do.

The moral thing to do is look after people already using an overstretched service, not inviting more people to use and abuse it.

younknow · Yesterday 09:21

Lemieux7 · Yesterday 09:20

In America, sometimes people don’t even get treated for cancer if they don’t have adequate insurance.

Yes and there are issues with their system but it’s a hell of a lot better than our system.

OP posts:
Biscuitsforbreakfastt · Yesterday 09:22

younknow · 25/09/2026 23:31

Hey? A scan, a bandage and a pair of crutches would be £1000s?

Theres plenty that can be done for torn ligaments. This is another lie they’ve told us - that for some things we just have to put up with pain and long term consequences because “they can’t do anything”!

An MRI alone would be 1500. The physio and rehab treatment for torn ligaments would be the same regardless of whether you have a scan or
not.
The NHS as an entity is a truly wonderful thing. It has saved my life on more than one occasion. The problem is decades of very deliberate underfunding by consecutive governments. It is a political issue, not an NHS issue.

CandyCrushLevel14809 · Yesterday 09:23

SomeoneIsWrongOnTheInternet · Yesterday 09:16

How odd. I fell over and severely injured my ankle 20 years ago. It swelled like a balloon, couldn’t work etc. they couldn’t xray it straight away due to the swelling. Once I got it down a bit it was found to be severely sprained, not broken, was sent away to rest it etc.

Advice was given but there certainly wasn’t all the follow up you’re talking about, or even physio, not just for a sprain. Now 20 years ago the NHS already wasn’t what it had been for the baby boomer and older generation, eg the weeks stay in hospital for broken legs and after birth had already gone, but most would say it was functioning better than now.

There seems to be an odd dichotomy at the moment between the very real issues of big delays in ambulance response, corridor care which all the staff hate, genuinely third world stuff: and on the other hand a small minority expecting some truly luxurious personal care that has never been possible except for a few aristocrats, maybe even people like King Henry 8th with his army of carers and bearers himself!

The examination suggested she may have torn her ligaments. That may require surgery and intensive physio.

younknow · Yesterday 09:23

Biscuitsforbreakfastt · Yesterday 09:22

An MRI alone would be 1500. The physio and rehab treatment for torn ligaments would be the same regardless of whether you have a scan or
not.
The NHS as an entity is a truly wonderful thing. It has saved my life on more than one occasion. The problem is decades of very deliberate underfunding by consecutive governments. It is a political issue, not an NHS issue.

An MRI is not £1,500 🤣🤣🤣

OP posts:
Jerrybalanitis · Yesterday 09:26

The NHS is very useful. It keeps the population down.

LakieLady · Yesterday 09:26

Well said, @KindlySurfiingPlatypus .

It never ceases to amaze me the way some people will shoehorn a bit of asylum seeker bashing into threads, regardless of relevance.

Idontpostmuch · Yesterday 09:26

younknow · Yesterday 09:16

Did it?

Ive self referred to physio. It’s a 12 week wait for a video consultation. So I’ll be seen just heading into the new year if at all! It’s then a further 16 weeks after that consultation for a face to face appointment. That’s 7 months to get some physio. So I’ll have to pay to go private. How is that doing what it’s meant to?!

Sorry to hear this. Be careful re private physio. I had it for a ligament injury and it was useless. So investigate carefully and try to find a decent one. By contrast NHS physio that I had for a fracture was good. I was lucky and didn't have to wait for it. Seven months is useless.

Lemieux7 · Yesterday 09:27

younknow · Yesterday 09:21

Yes and there are issues with their system but it’s a hell of a lot better than our system.

But it’s not though, is it? If you happen to not be well off you might be left to die. It works the same way it does if you can get BUPA healthcare via your work. You’re obviously not going to get that if you work for Tescos (for example).

Free at the point of service healthcare is something to be grateful for imo. Rather than a doctor not touching your case until they know they’ll be paid. Imagine?

younknow · Yesterday 09:28

Idontpostmuch · Yesterday 09:26

Sorry to hear this. Be careful re private physio. I had it for a ligament injury and it was useless. So investigate carefully and try to find a decent one. By contrast NHS physio that I had for a fracture was good. I was lucky and didn't have to wait for it. Seven months is useless.

I’m going to head to Nuffield I think, although our local private hospital has the whole BHS team working by there at least two days a week!!!

OP posts:
younknow · Yesterday 09:28

Lemieux7 · Yesterday 09:27

But it’s not though, is it? If you happen to not be well off you might be left to die. It works the same way it does if you can get BUPA healthcare via your work. You’re obviously not going to get that if you work for Tescos (for example).

Free at the point of service healthcare is something to be grateful for imo. Rather than a doctor not touching your case until they know they’ll be paid. Imagine?

Yeah it’s so much better to be told to get the health aid you need on Amazon, and to get a treatment plan from ChatGPT!

OP posts:
Loloj · Yesterday 09:30

I hate NHS bashing. The NHS service is by no means perfect but I think it’s amazing and we are very lucky to have it in this country.

I think for a sprained ankle they’ve examined you and offered advice. Just because you don’t like the answer and you think you should be scanned and booted up doesn’t mean that is the correct procedure. I’m sure if it doesn’t heal within a couple of weeks or it gets worse then you can go back and have it re-examined.

I’m in my 40’s and have benefitted from the NHS on multiple occasions - yes there are waiting lists etc but I am so unbelievably grateful for the service. After being diagnosed with hip osteoarthritis at an early age I’ve been referred to have a full hip replacement for FREE (bar paying income tax and NI). I love our NHS.

Passaggressfedup · Yesterday 09:32

Yeah it’s so much better to be told to get the health aid you need on Amazon, and to get a treatment plan from ChatGPT!
Most people don't need crushes after a few days of a strained ankle, especially when young, so yes if OP prefer to have them, it's fair enough to get them herself.

As for treatment plan, it is basic for this ailments and certainly something that AI can do reliably.

So yes, totally appropriate.

Kg5685jgj · Yesterday 09:33

younknow · Yesterday 09:21

Yes and there are issues with their system but it’s a hell of a lot better than our system.

What planet are you on?

The USA system relies on a fragmented, market-driven multi-payer model. It is the most expensive in the world, spending roughly 18% of its GDP ($4.9 trillion), with administrative costs soaring up to 25% due to complex insurance billing. It leaves millions uninsured or underinsured, making medical debt a leading cause of personal bankruptcy. The NHS has higher overall life expectancy and lower infant mortality than the U.S. The US system underperforms in population-level health outcomes (such as lower average life expectancy and higher maternal mortality) relative to its massive financial investment. According to international performance evaluations the US ranks last overall among high-income countries for health outcomes and access, while the UK scores considerably higher due to universal coverage and lower financial barriers.

Passaggressfedup · Yesterday 09:34

You don't need physio for a torn ankle ligament. It might help...a bit, but you'll recover absolutely fine without it.

It might be a big deal for you, but from a healthcare perspective, it's a very minor injury that will heal by itself with time.

AStonedRose · Yesterday 09:34

younknow · Yesterday 09:28

I’m going to head to Nuffield I think, although our local private hospital has the whole BHS team working by there at least two days a week!!!

You've twisted your ankle, OP. When you do that, it hurts, and it swells up. You need to rest it.

Complaining that you've not been given further expensive NHS scans, and then looking at private healthcare options, is melodramatic and absurd.

Lemieux7 · Yesterday 09:34

younknow · Yesterday 09:28

Yeah it’s so much better to be told to get the health aid you need on Amazon, and to get a treatment plan from ChatGPT!

But your condition isn’t life threatening. I’ve torn ligaments in my knee, during a dance lesson when I was a child. They drained the fluid off and then told me to go home and rest up. There was no follow up. I just had to wait for it to heal. I did receive (I think) 2 sessions of physio but they didn’t really help. This was in 1995.

Chat GPT sounds bad but it’s actually a very useful resource. You can find out what helped other people very quickly.

Also, hopefully you didn’t vote for the Tories whilst they were in power for 14 years because they are the reason NHS is now on its knees. Oh, they borrowed plenty and spent it on vanity projects instead of people…

Kg5685jgj · Yesterday 09:35

younknow · Yesterday 09:28

Yeah it’s so much better to be told to get the health aid you need on Amazon, and to get a treatment plan from ChatGPT!

Your sprain was low tier and didn’t need what you wanted. Those with a higher need get the things you wanted.

younknow · Yesterday 09:36

Kg5685jgj · Yesterday 09:35

Your sprain was low tier and didn’t need what you wanted. Those with a higher need get the things you wanted.

And how do they know it’s “low tier” without doing the proper investigations?

If it’s only able to provide emergency care then fine, but make it a private system and stop fobbing peoppe
off.

OP posts:
younknow · Yesterday 09:37

Lemieux7 · Yesterday 09:34

But your condition isn’t life threatening. I’ve torn ligaments in my knee, during a dance lesson when I was a child. They drained the fluid off and then told me to go home and rest up. There was no follow up. I just had to wait for it to heal. I did receive (I think) 2 sessions of physio but they didn’t really help. This was in 1995.

Chat GPT sounds bad but it’s actually a very useful resource. You can find out what helped other people very quickly.

Also, hopefully you didn’t vote for the Tories whilst they were in power for 14 years because they are the reason NHS is now on its knees. Oh, they borrowed plenty and spent it on vanity projects instead of people…

Edited

I didn’t vote Tory. I never have and never would.

If it’s only able to treat life threatening conditions then, as I’ve said, it’s not fit for purpose. It’s not called the national life threatening health service, it’s called the national health service.

OP posts:
SomeoneIsWrongOnTheInternet · Yesterday 09:37

Sprains ARE ligament injuries @CandyCrushLevel14809 , and mine was severe.

This thread increasingly reads like some sort of advert for The American Way of doing things. No. You’ll have real trouble on your hands if you import the full American system of ‘healthcare’ here. We are close enough to it already.

Dandeloosha · Yesterday 09:37

younknow · Yesterday 09:28

Yeah it’s so much better to be told to get the health aid you need on Amazon, and to get a treatment plan from ChatGPT!

You’ve got a sprained ankle. Google can tell you what to do with a sprained ankle. You don’t even need ChatGPT!

AStonedRose · Yesterday 09:37

Kg5685jgj · Yesterday 09:33

What planet are you on?

The USA system relies on a fragmented, market-driven multi-payer model. It is the most expensive in the world, spending roughly 18% of its GDP ($4.9 trillion), with administrative costs soaring up to 25% due to complex insurance billing. It leaves millions uninsured or underinsured, making medical debt a leading cause of personal bankruptcy. The NHS has higher overall life expectancy and lower infant mortality than the U.S. The US system underperforms in population-level health outcomes (such as lower average life expectancy and higher maternal mortality) relative to its massive financial investment. According to international performance evaluations the US ranks last overall among high-income countries for health outcomes and access, while the UK scores considerably higher due to universal coverage and lower financial barriers.

The US system is catastrophic for many ordinary people. You get people selling their houses to fund cancer treatment when their insurance refuses to pay. You get people in their 20s who can't afford insurance dying of asthma or diabetes.

Passaggressfedup · Yesterday 09:37

Yes and there are issues with their system but it’s a hell of a lot better than our system
Yes, if you pay premium and a premium that will cost you massively more than some crushes and physio, which are optional anyway.

It's not unheard of paying 30% of your income to get basic healthcare insurance in the USA.

ForLimeHiker · Yesterday 09:37

younknow · Yesterday 09:16

Did it?

Ive self referred to physio. It’s a 12 week wait for a video consultation. So I’ll be seen just heading into the new year if at all! It’s then a further 16 weeks after that consultation for a face to face appointment. That’s 7 months to get some physio. So I’ll have to pay to go private. How is that doing what it’s meant to?!

Has it occurred to you that it will take this long for you because it’s a small sprain and isn’t urgent? For those that NEED urgency the NHS will deliver, for those who require some assistance it takes longer if it’s not severe. You are one of those people, get over it. The NHS has excellent online resources for physio and rehab, they even have Pilates, back pain exercises and much more available online that would probably help you. You sprained your ankle, they gave you an x Ray and sent you away with perfectly good advice. Stop moaning.