Does anyone have any experience with this company? My husband ordered a refurbished phone costing over £300. It 'arrived' on Monday and he opened the packaging from Royal mail to find a phone charger but no phone!! The packaging hadn't been tampered with and all seals were intact. We contacted them and received an automated response saying it would take 24 hours to respond. We then had another email saying due to the high amount of emails it would be another 24 hours. We eventually got a reply from an actual person to say they would open a case with their claims department and it would take 2 weeks. We asked for a refund but they said they couldn't do anything until the claims department have investigated. What on earth do we do? My husband has no phone and we are over £300 down. There is no phone number to speak to anyone. We have been so upset about this. It is such a lot of money for us. Surely we deserve better customer service than being told to just wait 2 weeks!