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AIBU?

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Original poster

AIBU to think that Brandy Melville is taking the piss

28 replies

RSplinters · 15/09/2026 10:40

Aside from their ridiculous one-size-fits-all and £££ for basic loungewear, my daughter came back from their Covent Garden branch at the weekend with the news that they have removed their changing rooms entirely!
Apparently, girls were trying to ascertain whether clothes would fit them by attempting to try them on on the shop floor at which point they were told not to by the security guard.
Of course, this is in addition to the fact that they do not give refunds.
My daughter thankfully is a little more worldly wise at 20, so left in disgust but AIBU to think that they are taking advantage of young girls?

OP posts:
ShitHoleDweller · 15/09/2026 10:41

I assume it’s to do with theft. Did your daughter ask why they’d removed them?

Airyfaerie · 15/09/2026 10:42

They've never tried to be 'one size fits all', more like 'one size, it either fits or it doesn't'. And that size happens to be tiny! It's a ridiculous business model. The clothes are crap quality anyway.

Flamingojune · 15/09/2026 10:44

The sooner teenage girls get over thr cult of brandy hellville the better

Savvysix1984 · 15/09/2026 10:47

The quality of the clothes is poor. And the one size is ridiculous.

SeptemberRains · 15/09/2026 10:47

The clothes are crap quality anyway
I would disagree on that point - my dd is now 24 and has had BM clothes for at least 5 years, washed dozens of times and still in very good condition.

Chocolattecoffeecuppa · 15/09/2026 10:51

I didn't know she had a clothes line but no trying on and no refunds doesn't seem right!

TorroFerney · 15/09/2026 11:08

Savvysix1984 · 15/09/2026 10:47

The quality of the clothes is poor. And the one size is ridiculous.

I havent found that. My daughters t shirts are good quality, thick and wash well.

it will be theft and make up on them I bet. It was like the seventh circle of hell in those changing rooms though so I won’t miss it.

my daughter got told off in a store in Paris for trying a cardigan on.

Another76543 · 15/09/2026 11:18

Yes, we discovered that last month! It’s very strange not being able to try on. I just got my daughter to try on a blouse quickly in the corner, over the top of her clothes. I know it’s one size, but some stuff doesn’t fit. It’s a ridiculous policy, especially as they don’t offer refunds. I don’t mind the quality, but I can’t see them lasting much longer with their policies about trying on and returns.

Airyfaerie · 15/09/2026 11:31

SeptemberRains · 15/09/2026 10:47

The clothes are crap quality anyway
I would disagree on that point - my dd is now 24 and has had BM clothes for at least 5 years, washed dozens of times and still in very good condition.

Fair enough, maybe I've just come across some bad examples! Glad to hear she's got good wear out of them

Original poster
RSplinters · 15/09/2026 11:36

I think my point was more about the no refunds policy. If they remove the ability to try clothes on, young girls will potentially buy them anyway, get them home, find they don’t fit/suit and be left with no recourse. Disgusting

OP posts:
OrchardOwl · 15/09/2026 11:39

I’m not aware of this brand but it surprises me that people are still trying clothes on in shops, especially stretchy clothing like gym kit. Surely there is no need. Makes sense to save floor space by getting rid of changing rooms to me. Agree that they should allow refunds though.

AprilMizzel · 15/09/2026 11:44

Of course, this is in addition to the fact that they do not give refunds.

I was surprised that was legal - but apparenly it is only faulty of wrongly descibed good that shops legally have to refund.

If you buy on-line or mail order though you do have right of return with 14 days for any reason under UK law.

What can you do but shop elsewhere - it must make bussiness sense for the shop or they think it does.

CliffPsych · 15/09/2026 11:52

This is why more and more people are buying online. You seem to have more rights. my daughter used to work in BM and theft was extremely common. I don’t blame them for getting rid of the changing rooms.

I know the sizing is controversial but some young teens and young women are naturally very thin. My daughter is extremely slim and a lot of of the clothes there were too big for her.

DaisyChain505 · 15/09/2026 11:56

More fool anyone that is purchasing from a shop that doesn’t allow you to try on the products to see if they fit and on top of that doesn’t offer refunds. People need to vote with their feet to see changes.

CruCru · 15/09/2026 12:21

It reminds me of Kookaï - they used to only stock two sizes - 1 (UK 8 or a small 10) and 2 (maybe a UK 12). It sends a weird, shit message to young girls that this is the size you are meant to be.

Another76543 · 15/09/2026 12:52

CruCru · 15/09/2026 12:21

It reminds me of Kookaï - they used to only stock two sizes - 1 (UK 8 or a small 10) and 2 (maybe a UK 12). It sends a weird, shit message to young girls that this is the size you are meant to be.

It’s not saying that’s the size girls “should” be. It’s catering to certain body shapes and sizes in the same way that plus size shops are catering to bigger sizes, or shops like Long Tall Sally are catering for taller people.

Newmeagain · 15/09/2026 13:05

OrchardOwl · 15/09/2026 11:39

I’m not aware of this brand but it surprises me that people are still trying clothes on in shops, especially stretchy clothing like gym kit. Surely there is no need. Makes sense to save floor space by getting rid of changing rooms to me. Agree that they should allow refunds though.

What???! Of course you need to try things on. Unless you dress in a sack, you need to try lots of things on to find a good fit.

Kf37elrif · 15/09/2026 13:35

CliffPsych · 15/09/2026 11:52

This is why more and more people are buying online. You seem to have more rights. my daughter used to work in BM and theft was extremely common. I don’t blame them for getting rid of the changing rooms.

I know the sizing is controversial but some young teens and young women are naturally very thin. My daughter is extremely slim and a lot of of the clothes there were too big for her.

But they don’t take returns

Fizbosshoes · 15/09/2026 13:40

Completely agree OP my DD had the same experience, where people were told not to try the clothes on. I think its put her off too.
I think its unreasonable that you cant try on, but also cant be refunded but as a pp says that is legal. Its the same in sports direct but I wouldnt expect any better from there.

CruCru · 15/09/2026 13:40

Another76543 · 15/09/2026 12:52

It’s not saying that’s the size girls “should” be. It’s catering to certain body shapes and sizes in the same way that plus size shops are catering to bigger sizes, or shops like Long Tall Sally are catering for taller people.

Show quote history

But they aren’t catering to sizes - they only come in one size. If you want to wear their stuff, you need to be that size.

Part of the cost of being a clothes retailer is having to keep stock in different sizes. This shop doesn’t bother.

Another76543 · 15/09/2026 13:45

CruCru · 15/09/2026 13:40

But they aren’t catering to sizes - they only come in one size. If you want to wear their stuff, you need to be that size.

Part of the cost of being a clothes retailer is having to keep stock in different sizes. This shop doesn’t bother.

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A lot of their stuff is stretchy though, so the designs fit more than one size. Probably size 6-10. People don’t have to buy it, but the demand is obviously there. The shop is always heaving.

Another76543 · 15/09/2026 13:47

Kf37elrif · 15/09/2026 13:35

But they don’t take returns

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They do online. I agree though that it seems ridiculous that you can’t try it on in store, and stores don’t give refunds.

WearingBeautifulShoes · 15/09/2026 13:49

I wasn't aware of these policies but no changing rooms + no refunds is absolutely shit customer service, I agree.

RitzyMcFee · 15/09/2026 13:57

CruCru · 15/09/2026 13:40

But they aren’t catering to sizes - they only come in one size. If you want to wear their stuff, you need to be that size.

Part of the cost of being a clothes retailer is having to keep stock in different sizes. This shop doesn’t bother.

Show quote history

I think what the poster is trying to say is that they are catering to the size that they are catering for. Whatever size that may be. The same as plus size shops are catering for those sizes. When I was in my early 20s, there were a couple of shops that only sold petite clothes.

CliffPsych · 15/09/2026 14:09

Kf37elrif · 15/09/2026 13:35

But they don’t take returns

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Not online? They have to.