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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be absolutely devastated by this?

370 replies

Haveyouseenthischicken · 16/11/2024 00:16

Posting here for traffic and because I am desperate for someone to talk me down off the ledge!

We own a flat in an expensive part of England. We paid £275k for it back in 2020, it came with a £1900 annual management fee. We thought ah, not so bad, it’s a city centre flat in a new development. In 4 years it’s gone up to £3600. The services received are crap. Over £50k for ‘gardeners’ who come once a year to mow the communal lawn. Cleaners who clock in on the sheet then leave 10 minutes later having done nothing. A scummy company basically, con artists and of course they’re totally unregulated.

We were unluckily caught up in the cladding scandal, and the whole saga of having this rectified took nearly 4 years in total. We moved out over 2 years ago and relocated for career changes, and have been living in a tiny 1 bedroom flat ever since. We couldn’t sell due to the lack of fire safety so have had to rent. We got the fire safety certificate and thought great, now we can sell our flat and move on with our lives! Now we can start trying for a baby (I’m 31, time isn’t on my side).

The flat has been on the market for 6 weeks and not a single viewing or enquiry. We’ve already priced it 25k below market value. Our agent believes it’s the high service charge putting people off.

After 2 years of hell waiting for the certificate and constant pushbacks by the housing developer for non existent reasons, we’ve today been told that our 2025 service charge will be between £7-9k PER FLAT to cover the cost of a new building safety report for all buildings over 18m high. There’s no guarantee this is a one off payment either. If people don’t want to buy with a £3600 service charge, they aren’t going to touch a flat with a £7-9k service charge.

I am absolutely devastated and have been crying since we found out. We thought this hell was over. Our lives have been stalled for over 2 years already. We can’t afford this charge. We are looking at a potential £700+ addition on top of our mortgage. We have tenants in at the moment but their rent only covers the mortgage and the service charge. We never have and never will make any profit off the flat, we rented it out of desperation and because we needed to relocate.

We are now looking at selling it at auction with a reserve price of £230k. We have an £80k deposit in this property and £180k left on the mortgage, so we would be selling at a major loss but at this point it seems the best option. We’ve even stooped to contacting those house buying companies.

I know it sounds dramatic but it genuinely feels like our life is over. We are just normal people with normal salaries. This will financially ruin us 😭

OP posts:
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Ginmonkeyagain · 16/11/2024 10:03

@sashagabadon True. We have 64 flats and generally decent relations but the burden does fall on a small group of us who are prepared to do the donkey work.

We use a manging agent but the difference is we get to choose and direct them and can sack them if we are not happy.

We occasionally get lessees who complain about us "wasting their money" on managing agents but usually when we ask them which of the jobs agent does (collecting the service charge, doing the accounts, responding to solicitors queries, arranging repairs - sometimes out of hours) they would like to do for free, they tend to shut up PDQ.

Haveyouseenthischicken · 16/11/2024 10:08

@sashagabadon i think our management company are publicly listed!

OP posts:
Haveyouseenthischicken · 16/11/2024 10:09

Thanks once again for everyone responding with advice. We have a meeting with our estate agent on Monday and will decide what to do from there.

It’s nice to receive so much empathy from people ♥️ it’s a truly horrible situation to be in.

OP posts:
Abridget7 · 16/11/2024 10:11

No advice to offer OP but just to say it’s absolutely criminal that this goes on. These companies should be regulated - I can’t believe they get away with tactics like this. I know a few people in similar situations. It’s awful. Hopefully you have some good advice on here to help.
Good luck.

IMustDoMoreExercise · 16/11/2024 10:14

Contact Rip Off Britain. They often highlight cases like this and get experts to offer advice.

Greatandsmall · 16/11/2024 10:14

Some people don't have a choice but to buy a leasehold flat if it's all they can afford to get on the housing ladder. All houses where I live are at least 100k more than a flat and we were desperate to get out of rented.

IMustDoMoreExercise · 16/11/2024 10:15

Greatandsmall · 16/11/2024 10:14

Some people don't have a choice but to buy a leasehold flat if it's all they can afford to get on the housing ladder. All houses where I live are at least 100k more than a flat and we were desperate to get out of rented.

Exactly. Everyone would buy freehold if they could, but not everyone can due to price.

UtterlyOtterly · 16/11/2024 10:16

Apologies, I haven't had time to read all the replies so this might have been suggested already.

It is the sort of thing the Radio 4 consumers programme You and Yours look into. You might like to contact them.

I'm so sorry OP, it is a dreadful situation. I hope you can resolve it somehow.

burnoutbabe · 16/11/2024 10:21

Greatandsmall · 16/11/2024 10:14

Some people don't have a choice but to buy a leasehold flat if it's all they can afford to get on the housing ladder. All houses where I live are at least 100k more than a flat and we were desperate to get out of rented.

We're not all poor broke people. I like having a flat and not having to worry about gardening and feels more secure being not on ground floor when I bought as a single person.

burnoutbabe · 16/11/2024 10:22

I do think this title should be amended and maybe moved to the property.

You want people who understand leasehold to look at this thread really.

Jaehee · 16/11/2024 10:26

I'm in the same boat OP. SC when I moved in was tiny, but because the (less than 10 year old) building has so many things wrong with it, it's now £4k annually. The figure is usually underestimated so I end up with a £700+ bill on top of that at the end of the year. With the latest fire safety stuff, we've been told it will increase a lot next year, plus I need to pay to have my flat door altered because it's a mm out from the requirements. I'm also paying into a communal fund to take legal action against the developers because they refuse to rectify defects. It's extremely stressful and I'm running out of money to pay for all these things.

I tried to sell but I was told by the estate agent that anyone who came to view was put off by the SC and ongoing issues. My neighbours can't sell either so we're all stuck here bleeding ourselves dry to clean up the mess with money we'll never see back.

Massive sympathies from me.

Oriunda · 16/11/2024 10:28

You need to look into two things with the other residents: RTM as discussed above, and buying the leasehold. If enough of the other flat owners agree, this would be the best bet. Selling a flat with freehold will really add value.

I sold my flat which I rented out when DH and I moved into another house, partly because of the managing agents.

QuaintAquaSnail · 16/11/2024 10:33

I’m afraid I have not been through all the replies so apologies if already stated. I was looking for a petition to sign (not that I expect it would do any good) but the response on the .gov website petition includes this snippet…

“Leaseholders may seek free advice from organisations such as the Leasehold Advisory Service (LEASE) and Citizens Advice if they are concerned with the charges they are asked to pay.”

Maybe these organisations can offer some advice.

This is the contact page for LEASE.

https://clients.lease-advice.org/#/

Contact – Leasehold Advisory Service

https://clients.lease-advice.org/#/

Ginmonkeyagain · 16/11/2024 10:35

The issue you should be looking at is if the charges are fair. Sadly some of the costs for rectifying defective cladding are eye watering, so you could go down the RtM route and still find yourself with the same costs.

danceon · 16/11/2024 10:35

Possibly this has been suggested, but if not, write to your local MP / arrange a meeting with him/ her.
so very sorry that you are going through all this.

lateatwork · 16/11/2024 10:39

You are 31.

I'd sell the flat at auction.

It will take years to sort out any issues and in the meantime you have to deal with the stress etc and no guarantee that you would be financially better off.

You can make more money but can't buy time.

Dump the property. Focus on moving forward.

HoHoHoliday · 16/11/2024 10:42

I'm pretty much in the exact situation but I haven't got my fire safety certificate yet. I'm expecting it in the next few months and want to sell but have the same issue with ridiculous increase in service change - no one in their right mind would buy my flat with the current service charge.
I feel trapped here and am devastated about it.
No advice, but sending a hug of solidarity.

julia08 · 16/11/2024 10:43

Leasehold flats can be hell. I hope you’re able to find a buyer. On the plus side it sounds like you won’t be in negative equity so will at least get some money back. I can tell you the mental relief of walking away and it no longer being your problem is huge (almost at any price).

It may have been a terrible investment, but maybe it’s a little easier to bear if you think if you hadn’t bought, you would have been paying years of rent.

Justgorgeous · 16/11/2024 10:57

It’s horrendous - sorry you are going through this.

Oscarbravoromeo · 16/11/2024 10:58

This reply has been withdrawn

This has been withdrawn by MNHQ for breaking our Talk Guidelines.

ElaborateCushion · 16/11/2024 10:58

@Haveyouseenthischicken are you happy to name your management company here?

There's a lot of information here: https://www.lease-advice.org/

What is the structure of the management company?

I deal with service charge accounts and most are set up as:

  • Freeholder/landlord - the original developer will have installed a managing agent to manage the property initially. They may or may not be connected to the developer.
  • Management company - this is a company that is formed to manage the property. The directors of this company are usually residents of the property and they have the ability to hire and fire the managing agents.
  • Managing Agents - the people hired to run the day to day activities of the property.

If you don't currently have that middle management company, you can set one up yourselves through the Right to Manage scheme.

What you can do at the moment, however, is use the statutory rights available to you for inspection of accounts.

If you truly think the services being provided are poor value for money you can take it to tribunal. This managing agent was hauled over the coals and ejected from a professional body - https://propertyindustryeye.com/property-firm-expelled-from-industry-body/

Home - The Leasehold Advisory Service

Government funded, independent advice for residential leaseholders and park home residents

https://www.lease-advice.org

Haveyouseenthischicken · 16/11/2024 11:04

This reply has been deleted

This has been withdrawn by MNHQ for breaking our Talk Guidelines.

The issue is we have relocated to Scotland so any part exchange is impossible as we have an English property to sell!

OP posts:
Haveyouseenthischicken · 16/11/2024 11:05

ElaborateCushion · 16/11/2024 10:58

@Haveyouseenthischicken are you happy to name your management company here?

There's a lot of information here: https://www.lease-advice.org/

What is the structure of the management company?

I deal with service charge accounts and most are set up as:

  • Freeholder/landlord - the original developer will have installed a managing agent to manage the property initially. They may or may not be connected to the developer.
  • Management company - this is a company that is formed to manage the property. The directors of this company are usually residents of the property and they have the ability to hire and fire the managing agents.
  • Managing Agents - the people hired to run the day to day activities of the property.

If you don't currently have that middle management company, you can set one up yourselves through the Right to Manage scheme.

What you can do at the moment, however, is use the statutory rights available to you for inspection of accounts.

If you truly think the services being provided are poor value for money you can take it to tribunal. This managing agent was hauled over the coals and ejected from a professional body - https://propertyindustryeye.com/property-firm-expelled-from-industry-body/

Yes they are HML Management Company!

OP posts:
schoolmum11 · 16/11/2024 11:06

@Jaehee hi - are you in Canary Wharf by any chance? In a similar position!!

Hibernating80 · 16/11/2024 11:10

Sorry to hear about your situation. Speak to these people
https://www.leaseholdknowledge.com/

Also, do get some help for your anxiety around it.

It will probably work out better than you anticipate. Good luck.

Leasehold Knowledge Partnership - Leasehold Knowledge Partnership

https://www.leaseholdknowledge.com

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