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To be really sick of supermarkets treating paying customers like scum

416 replies

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

OP posts:
Marinade · 25/07/2024 15:26

OptimismvsRealism · 25/07/2024 14:34

Sainsbury's traps you in the self service pen of shame until you scan your receipt like a good little girl

Tesco won't take the security tags off your wine until you've not only paid but they've examined your receipt in detail to make sure your wine is paid for - sort of a performance so you remember your place

Waitrose makes a bit song and dance about doing the rescan of self scanning shops (I don't do self scanning because why would I sign up for this extra work?)

Just in Lidl and my wine set off the security alarm even though I've had the tags taken off and the security guard chased me out the door to try to get me to show him inside my bags (er no fuck off pal)

Aldi staff try to look in your shopping bags as you queue

Does anywhere NOT get a kick out of treating their profit drivers like filth any more?

I will probably just have to live off UHPs from the local Greggs at this rate

Hyperbole much? All these actions appear to fall within the realm of an appropriate and prudent reciprocal arrangement that co-exists between customer and provider of the goods.... Scum? Get a grip.

Comedycook · 25/07/2024 15:24

politicalintrigue · 25/07/2024 15:23

they are suspicious and are investigating

Suspicious of every customer regardless of their behaviour then?

Needmorelego · 25/07/2024 15:24

@Comedycook no usually I say something like "can I come back through please" followed by "cheers mate".
Perfectly normal polite adult interaction.

politicalintrigue · 25/07/2024 15:23

Comedycook · 25/07/2024 15:22

I'm not paranoid because I'm not imagining this. They are saying you can't leave unless you prove you haven't stolen anything.....you're therefore being detained surely?

they are suspicious and are investigating

Normallynumb · 25/07/2024 15:23

I agree with you
I'm disabled and use a Walker and leaving Sainsbury's is a frustrating obstacle course
I go to self scan as I only buy a few items at a time
If the machine doesn't shout at me first, I then set the alarm off because my wheels are too close to the barrier
Much further back and I can't reach to scan the bloody receipt to get out!
I get that it is because of shoplifting but it's exhausting and I can't afford to buy enough for an online delivery.

politicalintrigue · 25/07/2024 15:22

Comedycook · 25/07/2024 15:10

No that hasn't always been the case. It goes against the code of our society. Innocent until proven guilty. If they think someone has committed a crime then deal with that....this system turns that on its head. You are being told you must prove you haven't committed a crime before you are allowed to leave.

oh dear

i think you’ve misunderstood what “innocent until proven guilty means” @Comedycook 😳

S0livagant · 25/07/2024 15:22

Serencwtch · 25/07/2024 15:21

Because it stops people leaving without paying.

I feel sorry for the supermarket assistants dealing with your passive aggressive sarcasm.

No it doesn't. It only stops people leaving without paying for anything.

Comedycook · 25/07/2024 15:22

S1lverCandle · 25/07/2024 15:20

Oh, give over 😂. You're not being accused of a crime when you're asked to show your receipt, they're not actually accusing you of theft.
Your posts positively reek of paranoia.
Imagine living like this...

I'm not paranoid because I'm not imagining this. They are saying you can't leave unless you prove you haven't stolen anything.....you're therefore being detained surely?

Serencwtch · 25/07/2024 15:21

OptimismvsRealism · 25/07/2024 14:40

Really. How do you think scanning your little receipt like a good girl good girl can I have a biscuit stops theft?

Because it stops people leaving without paying.

I feel sorry for the supermarket assistants dealing with your passive aggressive sarcasm.

zzar45 · 25/07/2024 15:21

Comedycook · 25/07/2024 15:10

No that hasn't always been the case. It goes against the code of our society. Innocent until proven guilty. If they think someone has committed a crime then deal with that....this system turns that on its head. You are being told you must prove you haven't committed a crime before you are allowed to leave.

Security guards have always checked people’s bags or receipts for various reasons, you’re talking utter nonsense! It has nothing to do with a code of society, innocent until proven guilty is in legal terms, in terms of private premises they are perfectly entitled to check you haven’t popped something in your bag that you haven’t paid for at a self checkout, or if you paid at a manned checkout for that matter.

S0livagant · 25/07/2024 15:21

And why have an out gate then block it?

Bluebirdover · 25/07/2024 15:20

Morrisons? They don't have these measures.

S0livagant · 25/07/2024 15:20

Needmorelego · 25/07/2024 15:15

@S0livagant if the gates at the entrance are one way and I want to leave that way I generally just politely ask the security guard that's there to let me out.
They always oblige happily.

It's just we didn't use to have to do that. The entrance used to be open so you'd feel welcome. It's going backwards to how it was when I was a child.

S1lverCandle · 25/07/2024 15:20

Comedycook · 25/07/2024 15:10

No that hasn't always been the case. It goes against the code of our society. Innocent until proven guilty. If they think someone has committed a crime then deal with that....this system turns that on its head. You are being told you must prove you haven't committed a crime before you are allowed to leave.

Oh, give over 😂. You're not being accused of a crime when you're asked to show your receipt, they're not actually accusing you of theft.
Your posts positively reek of paranoia.
Imagine living like this...

budgiegirl · 25/07/2024 15:18

It doesn't bother me at all - shops are just doing their best to stop shoplifting, which is on the increase. I'd rather they check my receipt than put their prices up even more than they already have. I've nothing to hide.

They're not accusing you, they're just treating all customers to same. Would you rather they made a judgement by how you looked? The unlikeliest looking people also steal you know.

My friend has a small boutique clothes shop, and theft has increased so much that she has to lock the door and just open it to let a few people in at a time. Not what she wants to do, but she has no choice if she wants to remain open.

Comedycook · 25/07/2024 15:16

Needmorelego · 25/07/2024 15:15

@S0livagant if the gates at the entrance are one way and I want to leave that way I generally just politely ask the security guard that's there to let me out.
They always oblige happily.

Awwww please please can I leave Mr nice security guard..

Comedycook · 25/07/2024 15:15

parkrun500club · 25/07/2024 15:12

I haven't used Sainsburys since they started trapping people in the store. Well, I did once, to buy one item and I managed to tailgate another couple so didn't need to scan my receipt. I disagree with it on principle.

They won't employ the staff - well, they can't have it both ways, Either trust your customers or don't.

I won't go to Aldi since I found out they search your bags, either.

Yes shopifting is a problem but the "pens" never stopped a shoplifter, they just cause problems for honest customers. Funnily enough, there was a lot less shoplifting when there were more staff.

Easy solution, really.

. Exactly. I have zero sympathy for shops. They choose to have self service checkouts to increase their profits. They are denying employment to the communities they operate in. Then they moan that people are stealing and decide to tackle this by treating everyone as a criminal unless they can prove otherwise

politicalintrigue · 25/07/2024 15:15

sweeneytoddsrazor · 25/07/2024 15:10

Plenty of women walk out with trolleys stacked with goods without paying. It most definitely isn't just young men. And the vast majority isn't people desperate to feed the family. It is mainly organised gangs. Most days we have attempted trolley pushes of in excess of £600

not very “organised” if they’re getting caught

Needmorelego · 25/07/2024 15:15

@S0livagant if the gates at the entrance are one way and I want to leave that way I generally just politely ask the security guard that's there to let me out.
They always oblige happily.

politicalintrigue · 25/07/2024 15:14

Bloody. Hell. OP

you are pissed off with SO much in life according to your other recent threads 😦

parkrun500club · 25/07/2024 15:14

sweeneytoddsrazor · 25/07/2024 15:10

Plenty of women walk out with trolleys stacked with goods without paying. It most definitely isn't just young men. And the vast majority isn't people desperate to feed the family. It is mainly organised gangs. Most days we have attempted trolley pushes of in excess of £600

So how do the pens help? A gang will just smash and grab.

The only thing that helps is locking the doors when you see them come in.

Which also inconveniences honest shoppers who want to pay for their stuff and go. I'd be really annoyed if I eg missed a train or late for work because I was trapped in a shop.

BuzzKiller · 25/07/2024 15:13

@TinyGingerCat not necessarily true in terms of locations. I happen to live in a very affluent rural location and we do have some of the named security measures (such as the receipt scanning pen in Sainsbury’s)
I think obviously they are more prevalent in urban areas that perhaps have a higher crime rate, but they seem to be being rolled out nationally.

parkrun500club · 25/07/2024 15:12

I haven't used Sainsburys since they started trapping people in the store. Well, I did once, to buy one item and I managed to tailgate another couple so didn't need to scan my receipt. I disagree with it on principle.

They won't employ the staff - well, they can't have it both ways, Either trust your customers or don't.

I won't go to Aldi since I found out they search your bags, either.

Yes shopifting is a problem but the "pens" never stopped a shoplifter, they just cause problems for honest customers. Funnily enough, there was a lot less shoplifting when there were more staff.

Easy solution, really.

politicalintrigue · 25/07/2024 15:12

Your other thread goes hand in hand rather well with this thread OP 😆

www.mumsnet.com/talk/am_i_being_unreasonable/5114580-do-you-ever-worry-youre-too-annoying-for-anyone-to-tolerate-and-everyone-will-eventually-abandon-you

SunQueen24 · 25/07/2024 15:11

S1lverCandle · 25/07/2024 15:03

I suspect your attitude and general demeanour must be influencing how people treat you.
Most people don't attract this sort of attention at all.

I’m just disappointed at having never been strip searched…!