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How do to cancel your Amazon Prime subscription

Signed up to a free trial so you could get some Prime Day deals or just don't want to continue paying for the membership service? Whatever your reasons, here's a simple step-by-step guide to cancelling your Amazon Prime subscription.

By Mumsnet HQ | Last updated Jun 2, 2021

Amazone Prime Boxes

What is Amazon Prime?

For £7.99 a month or £79 a year, Amazon Prime gives you access to a wide range of benefits. These include:

  • Next-day delivery on millions of eligible items.
  • Prime Video gives you access to millions of films and TV episodes.
  • Prime Music lets you stream and play music anywhere from the cloud.
  • Prime Photos gives you secure and simple to use photo storage on Amazon Cloud Drive.
  • Kindle Owners' Lending Library is where members can borrow one book per month for no extra cost.
  • Early Access means members can take advantage of Amazon's Lightning Deals 30 minutes before everyone else.
  • Amazon Family gives Prime members up to 20% off baby essentials.

What you pay extra for

  • Prime Video Channels lets you add channels, showing sport, TV drama and movies, to your package for what Amazon call “a low monthly subscription fee”.
  • Amazon Music Unlimited is an on-demand music streaming service giving members access to over 40 million songs, for an additional £7.99 a month. Family plans are available – for up to six people – at £14.99.
  • Amazon Pantry is where Prime members can buy groceries and other household goods. The first box in a delivery costs £2.99 with additional boxes 99p each.

How easy is it to cancel Amazon Prime?

Whether you are a long-standing Prime member or you've just signed up for a free trial, you can cancel your subscription at any time with no penalties. You will need to see out the subscription to the end of the current month, but once you have cancelled you won’t be billed again. Cancelling your subscription is a relatively pain-free process but there are a few steps you need to follow.

How to cancel Amazon Prime

Amazon does have a very thorough guide to cancelling your subscription, but here's the essential info:

1. You will need to go to Manage Your Prime Membership where you will be asked to log in to your account if you haven't already.

2. Depending on whether you are a paid Prime member or just enjoying the free trial, you will be presented with two options:

  • Paid Prime members: On the left-hand side of the page you will be presented with an option to “End membership”, click this link.
  • Free trial members: On the left-hand side of the page, click “Cancel Free Trial” or “Do not continue your free trial”.

3. Once you have clicked either “End membership” or “Do not continue your free trial” you will be brought through to a new landing page. This page will try and convince you to stick with Prime by reminding you all of the great benefits (sigh). If you want to continue with your cancellation, click “I do not want my benefits”.

4. If you are a paid Prime member you will be presented with the option of cancelling your membership immediately or at the end of the subscription period.

  • Note: If you choose to end your subscription immediately you may be eligible for a partial refund based on your usage. The choice is up to you but know that either way you will be ending your membership, and will not be charged again.

If you are a free trial member and click to cancel, you will still be able to use Prime until the end of the trial period, but the subscription will not renew after that so you will not start paying for a full subscription.

  • Note: If you do not cancel your subscription before the end of the free trial period, you will automatically be put on a paid membership for £7.99 a month or £79 a year – so it's worth setting yourself a reminder (or cancelling the renewal straight after you sign up) to ensure there aren't any surprises on your bank statement next month.