This is page 1 of 1 (This thread has 17 messages.)
Whether you’re a beauty novice or a confirmed fashionista, this topic is for consulting Mumsnetters on all things style-related. Plus, check out our Swears By page for the inside track on the next Mumsnet must-have.
What's happening with my Uniqlo delivery? (hermes)
Phone uniqlo. I had an order from house of fraser Via hermes. Hermes website said package had been delivered. I hadn't had a card or anything. I live chatted with hermes who said I hag to speak to hof. Hof then rang hermes who put them through to my local delivery person, who left my package in a shrub the day before!
I had the a similar problem. Uniqlo refunded me as they considered the package to be lost. It eventually arrived over a month after I ordered smelling of fags! I returned the package a bit pissed off. it's put me off buying anything from them again. Shame really.
Searched bins, contacted Uniqlo and it appears Hermes have fibbed and claimed access to my property is impossible (there's a buzzer on the door and I've got other deliveries including a Uniqlo one sent through before)
Uniqlo seem a bit vague as to the whereabouts of my parcel and have sent a few gibberish sentences about not being able to guarantee they can actuallly find it and warning me it might take a long time.
So I've made a new order to work address and asked for a refund on the old one, here's hoping!
Seems a shame because it's slightly put me off ordering in the future, and I did really like the last Uniqlo thing I ordered!
I got someone else's clothing delivery (from a different shop!) instead of my Uniqlo online order...
They eventually refunded me the money and then sent a replacement parcel. When I emailed to let them know they had basically sent me a parcel of clothes for free (expecting the standard "oh, sorry - keep them anyway" response), they asked me to post them a cheque for the correct amount!
Oh my goodness, Hermes are my favourite courier. My chap knows where to leave things if I'm out and always wraps them up in plastic bags and hides them well and leaves me a note or stops the van if he sees me on the school run. He must be the exception based on this thread
It's worthwhile trying to develop a relationship with your Hermes courier. I used to hate them for all the reasons above, but I befriended my local one and he really goes out on a limb for me now - we have a safe place for deliveries and he is always really friendly.
In my experience the people who actually deliver the parcels are delightful - I met one leaving my road with a failed delivery and he recognised me and handed over my sister's online order (we live together).
Our Hermes are total balloons. Dd had 3parcels from different companies, one vanished completely, despite saying delivered at 12 pm when we were sat looking at the- empty of Hermes van- road. The other two shoved through the door of an empty flat across the road, but delivered so did fuck all about it. It took two months to get the money back from the company.(boohoo)