Hi all
We are in the process of having Zenith work tops and we too have had problems not with the product as yet, but you guessed it with the fitting. We had Wickes design our kitchen and originally I decided on granite worktop with undermount sink. My other half found the Zenith purely by chance in B&Q and persuaded me to opt for it as a supposedly equally hard wearing but much less expensive option.
I have to say I had my reservations, firstly because no one had it made up in a show room so we had to rely on a small sample and a good imagination, secondly I was concerned about finding an experienced fitter who could do a good job as I had found a fitters forum online and some comments about how they didn't like fitting it and finally the fact that in order to get the black slate version that we had chosen, we had to order it from B&Q as Wickes didn't sell that colour and although Wickes were happy to fit it, I was worried what would happen if something went wrong.
Before I go on to tell you what a nightmare it's been I have to first say that my other half used it to fit our utility in advance of having our new kitchen fitted so we had somewhere that would double as a makeshift kitchen whilst the work was done. Ok it was a fairly simple straight run with no joins and an overmount sink but he managed to do a good job and it look lovely with my cream gloss units. This in part helped allay my fears, thinking if my farmer husband can do it surely professional kitchen fitters with good quality tools could too. How wrong I was!
The first issue was we were told to make sure we ordered a Zenith worktop installation kit so we duly asked for said kit when we went to order our worktops from B&Q. We were told there was no such thing and we just needed a two part epoxy resin and some biscuits for the joints which we could buy off the shelf from any good hardware/ diy store. When the fitter arrived he once again asked if we had the installation kit. Explained what we had been told but he insisted there was such a thing having spoken with his manager. We therefore rang WilsonArt the manufacturer who indeed confirmed that all we needed was a clear two part epoxy resin, nothing special. We relayed this information to the fitter who still wasn't happy. We asked him how we could buy something that no one seemed to sell and anyway we had already purchased what the manufacturer had recommended. In desperation, we tried ringing Wickes head office and a lady there looked on the system and confirmed that they had such a kit but that she could not tell us what it consisted of but agreed to send one out. To cut a long story short, the kit did not arrive in time for the fitter to do the worktops in the allocated fitting week. To be honest though, he seemed reluctant to even start cutting it out and during the week as various members of the fitting team arrived eg electrician, plumber, fitters asst etc, all seemed transfixed by the worktop as if it was something they had never seen before which made me feel less than confident!
We are now 6 weeks on due in part to other issues I don't even want to begin to go into plus a failed attempt last week to complete the fitting of the worktop. The fitter had left it cut to size and ready to be fitted down once said installation kit arrived which incidentally was a poor quality two part epoxy resin plus biscuits and sanding and cleaning wipes which was £3O and could have been purchased for much less off the shelf or from Amazon and delivered the next day! It wasn't as good as what we had bought ourselves so what had we waited for??? The fitter arrived last week with his manager in tow as I think by now we have been labelled as "difficult customers" . We assumed that the manager was staying to oversee and assist but no, he left after a short discussion and the fitter set about his work. 5 hrs passed and eventually two joins were complete. When I say complete, I don't mean to a satisfactory standard. I could see one join from the adjoining room. It was more obvious than before he had touched it when it was simply sitting on the units unfitted. On closer inspection it was even worse, sitting proud in parts so you could not only see but feel when you ran your hands over it. Now I don't expect an absolutely invisible join but this was ridiculous. As the fitter was about to start putting upstands on, we called a halt to the operation stating we weren't happy with them and the fitter with the help of my other half had to set about quickly getting them apart before they set solid!! Once apart it became obvious that the fitter had only used 3 biscuits on each join when in fact 5 were supplied. Thankfully no attempt had been made to secure the worktop to the units. In actual fact there was not enough resin within the kit to complete the job anyway.
The issues as I see it are:
- Although Zenith seems a good product and an alternative to the more expensive quartz, granite corian etc it doesn't seem to be promoted by sales teams in store. I suspect this is because it's a fraction of the price and they would obviously rather up sell to make a higher commission plus the fact that the few that have been fitted have been problematic. That said, retailers shouldn't sell at all if they cannot train fitters to fit to a satisfactory standard.
- Because kitchen sales personnel don't promote and sell this product, which I admit may not be to everyone's taste, fitters rarely fit this stuff and hence are not experienced in doing so and don't seem to like tackling it.
- It is extremely hard stuff and fitters need the right good quality tools as demonstrated on WilsonArts you tube fitting instruction videos along with plenty of sharp blades. I'm not convinced our fitter had either and was doing it single handed. Two fitters where one could have held the worktop steady whilst the two edges were being glued together might have helped .
- Because it is ultra thin there are some issues with fitting hobs, sinks etc not that these can't be overcome with some thought. We have manged to get round these issues with some clever thinking and design which I have to say came from my husband not the design or fitting teams!
So where are we now?
The fitter has taken an off cut of the work top to practise on!! Two more installation kits have been ordered in readiness for another attempt. The manager of the contracted builders that Wickes use locally along with the Wickes regional installation manager are due to visit us "difficult customers" this coming Tuesday to discuss where we go from here and you can be sure I will have plenty to say on the matter.
I will keep you all posted on the outcome. As for the product, the work top fitted in the utility by my other half is wearing well without problem but it's early days. Beginning to think I should have let him fit the whole lot himself, he couldn't have done a worse job!
In the meantime, here is a not so brilliant photo of part completed kitchen with said worktop just for those who haven't seen it before.