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London women's clinic

(21 Posts)
Suders Tue 18-Oct-16 15:47:03

I appreciate this message will be some time after my wife and mines experience at LWC but I feel the need to share.

In October 2015 I had my 3rd round IVF at LWC and whilst we had become a little tired of the poor processes we decided to give them another go as it's hard work to keep changing clinics and go through all the processes and extra costs again. I can say that turned out to be a mistake as the whole final round was a nightmare from the fact they pretty much tried nothing different to the previous 2 times and only at my asking what they wer going to do differently. Anyway on the day of embryo transfer I got various conflicting messages between the morning and afternoon on how many embryos should be transferred and was left lying on the table with 3 nurses watching whilst I was told to make a decision. Awfully stressful and they gave no advice. Anyway after that I dutifully carried on with my drugs and did my pregnancy test 2 weeks later. 2 pregnancy tests were negative but I was in constant agony and was told it was all just to do with the drugs post ivf. Anyway I carried on bleeding even after my period was due to have stopped and I was still in agony. Email advise was just to say that it would go away. Which of course it didn't .. eventually we ended up at with a list of complaints seeing the "senior consultant" at the clinic to discuss a number of procedural complainants about LWC but also requested they check me given I was still bleeding and in pain. Anyway 1 scan at the clinic by the senior consultant and a urine test I was told there was nothing. Perhaps I should take come birth control tablets because of the pains perhaps being linked to hormones. Anyway off I went .. 1 week later I was still unwell and went back to the clinic yet again. A further pregnancy test (negative) and Scan done again a the Cluniac I was given the all clear given. This time however after pushing I was asked to go and have a blood test to test for the human grow hormone. Just having got home they called say I had to go to A&E as I had a possible ectopic pregnancy. Anyway over the next 2 days I ended up having scans and surgery in hospital for a rupturing ectopic pregnancy. I received no acknowledgment from LWC in their part of completing missing it twice during scansand failing to advise appropriately given my symptoms. I will never recommend LWC as a result of both their poor care and diagnosis as well as poor processes. My wife out if interest also had 2 rounds of her own IVF a LWC and had simlair poor experiences overall eventhough there were some lovely staff. In a nutshell don't suggest to use.. proved to be a very expensive lesson.

Blueroses99 Tue 18-Oct-16 22:09:39

Gosh your description made me think ectopic so I'm shocked that the medical professionals missed it. I'm sorry that you had to go through that but hope you recovered well.

broodypsycho Thu 20-Oct-16 11:02:11

So sorry about the rigmarole you and tor wife went through. We were doing private tests with LWC and we're debating whether we have ivf with them. Luckily were on the NHS now and hopefully we won't have to wait no more than 6 months .

Bear2014 Thu 20-Oct-16 11:09:19

So sorry you had to go through all that. It sounds awful.

Just to provide a bit of balance though, we have been with the LWC since 2013 and had our DD through them in 2014. We've been having treatment again this year and although we haven't been successful yet, we have always found them to be excellent and they are making changes to my protocol to try and ensure success. Every time I have a consultation, I feel like I can ask a lot of questions and they are very informative.

We are a same sex couple too and know a few other couples who have had babies through the clinic.

Wishing you all the best of luck in future.

sunshinegirl12 Sat 22-Oct-16 09:44:48

This is a bit concerning as DH and I have just signed up to the 3 cycle package with LWC. Obviously it is still very early days for us but so far we have been happy with everything x

sunshineonarainyday1 Sun 23-Oct-16 19:56:39

I can't fault the lwc Cardiff one bit....have been amazing during the treatment I received conceiving dd1 and the baby I'm currently carrying.

I think if you look at all clinics someone will have a negative story to tell.

Dips36 Fri 13-Jan-17 00:35:02

I completely agree with you. I had 2 cycles IUI with them and found them not at all compassionate. They don't value your time at all. When I made complaint about the process they said to me JOIN ANOTHER CLINIC!!!! When I was due to start treatment in 5 days. I said it will take time so I want to do 3rd one here, on this the a senior doctor said so what, do it after a month! That just put me into tears, hearing someone talk to you like that. When you are paying so much.

I had an appt at LWC Harley Clinic 10am with doctor and I saw the doctor walk in at 10:05am in the waiting area made a coffee and then called me at 10:20am after enjoying his coffee. I took time off work for this appt and this is how professional and considerate the staff.

PLEASE DONT IGNORE THESE REVIEWS... LONDON CLINIC STAFF IS AWFUL. We are just a number for them.

Dips36 Fri 13-Jan-17 00:37:43

Don't do with LWC. There are loads of other clinics who may provide better service. But this clinic will for sure provide awful service.

They have no passion in what they do.

Viletta Tue 10-Jul-18 21:44:15

I’m with them and so far all staff is really great! I find them very companionate and patient. I felt like they gave me all info I need. I’m in the middle of the protocol so not sure if I had any success yet. The only thing to say that I never complaint or had any complications so can’t judge on how they respond to that...

RaquelASF Thu 18-Oct-18 21:21:56

AWFUL experience at LWC yesterday! sad

We went for a consultation in order to get a second opinion, after doing some exams and consultations with the NHS and with another doctor abroad, who gave us slightly different views. The "consultant", named Giulia (or sth similar), had a very bad attitude from the moment she came into the reception, as if she was doing me a favour!

She had reviewed the NHS documents and said they wouldn't do any tests because the letter from the NHS doctor was clear and went straight talking about egg donation options. Absolutely no tact to treat such a sensitive matter for me, and rude in the way she was rushing through the appointment! We had a much better service at the NHS, the staff there were always wonderful at Guys Hospital!

We were looking for a second opinion at the LWC and all they did was refer back to the NHS letter and ignore the opinion of the other doctor overseas who recommended us to try to get eggs of my own as there can still be a possibility. She also didn't seem to have any depth of knowledge either, and kept repeating that with my high FSH there is nothing that can be done, while ignoring the other factors that my doctor abroad had pointed out.

My feedback is that, if you are paying a private consultation expecting that you'll speak with a real doctor, you won't! They have these trained consultants who can basically put you through a checklist with no regard for your unique individual reality!

1Wanda1 Fri 19-Oct-18 17:31:27

I'm 24 weeks pregnant after treatment at LWC. We found them to be quite mixed in terms of bedside manner but overall ok.

My impression from reading posts on this board is that most IVF clinics can be a bit conveyor-belt in style. We didn't love LWC but it was ok, and I am pregnant.

DeniseHoward Wed 13-Mar-19 17:31:03

i also paid for 3 lots of IVF at LWC and was treated terrribly - i am gutted as i wasted 2.5 years . i am now at IVI chester and so different so fingers crossed. i would never go near LWC again - awfuk clinic!

Viletta Thu 14-Mar-19 19:24:09

I've noticed most clinics are offering sperm or egg donation as if it's nothing... and are even surprised when you say that's not an option..

Coll2460 Wed 17-Apr-19 04:54:54

Hello can anyone give me information regarding the counselling they received from the LWC. Such as what it is in regards to? did you find it informative? just a little confused in what the counselling is for and when do you receive it? before or after insemination. Thank you

Viletta Wed 17-Apr-19 17:26:01

@Coll2460 hi there, the counseling is over the phone before the IVF. It's generic but the lady is very nice. They offer free session as well after the test result. I was afraid they would try to phycoanalyse me but I think the counseling was just a box ticking excessive. Maybe helpful for someone who doesn't have or know anything about support groups.

ChocolateGateaux84 Thu 02-May-19 18:29:11

It's a terrible clinic don't touch with barge pole
Don't know anyone who's ever had a positive result from them

Pleaseletitbeme Thu 02-May-19 18:38:33

Gosh I’m so surprised to hear this!
I can’t complain about my care. Even though I suspect my first ET has failed.
They have been excellent.

facevalue Thu 01-Aug-19 08:35:35

oh dear . we paid for a consultation. you ladies scared me now. has anyone been under the london bridge clinic. walking in, the atmosphere and reception staff seem really lovely so far. i wonder if it was the harley street clinic that is a money machine? oh dear i'm worries now x goodluck to us and everyone going through LWC

IQMEN Thu 23-Jan-20 06:43:35

Feels like we're being totally ripped of here by The London Women's Clinic. My wife and went an open day a few weeks ago and decided to progress with donor eggs after 5 failed IVFs elsewhere. We had a pleasant consultation headed home, looked at the register and bought the eggs (£4250) and enquired about next steps. It occurred to us that at no point had anyone sat us down and talked through prices, but we thought that would come at some stage.

We then get a single line invoice, which reads "donor egg recipient" for £6+k. I thought that was odd as we'd already bought our eggs, so I went back explaining this. I was told the £6+k was a package cost for the rest of our treatment, so I asked if the price could be broken down in the invoice, to which I was told no, as their policy is to bundle everything up and it was impossible to break the package we had bought down. This was the first I'd heard about any package we'd bought so I went on the website where LWC continually prides itself on its " price transparency".

So I look at all of the "packages" they offer and I notice there is treatment minus buying the eggs package almost identical to what remains of our package for £4k (egg thaw, fertilisation and embryo transfer cycle). Great this is what we want, so I go back asking why the remainder of our "package" is coming in over £2k more expensive that this package, we have our eggs, which we bought from LWC so with this in mind our package should be discounted not sold at a premium as we have spent more. After phone calls and emails over 3 weeks with nobody at the clinic being able to explain this I finally get an email (when I was promised a call) from the CFO. He explained that the £4k package was offered to couples who had undergone IVF and were using their own eggs and because they had undergone quite an outlay in the past they are offered a discount.

So I have another look at the price list, 1. its not a discount, its the advertised price. Two. nowhere in the pricing section of the LWC website does it say the £4k package is for IVF couples only. Three LWC offers IVF at virtually the same price (£300 more) as buying donor eggs so donor egg couples are being charged another £2k for absolutely nothing extra, but its all being hidden within an opaque packaging structure. This is still not resolved, has anybody else queried this with LWC in the past?

Morpho123 Fri 24-Jan-20 12:57:09

i went to an open day a LWC in Brentwood last Saturday. I have to say it was very informative but defiantly not as 'friendly' as other open days iv attended. they didn't make you feel so welcome, and were quick to throw up the actually surgical processes were in London - which isn't idea for someone in Essex. the stress of getting to London and back after an egg collection/transfer isn't something id like, and also not seeing the same doctors/nurses.
all in all, I walked out wishing never to go back. it didn't feel like a personal journey, the reception staff are rude, this is not what we are paying for. we need empathy and someone to understand our journey!

wishing you all the best of luck and hope there is light at the end of this tunnel x

1misha1 Wed 26-Feb-20 14:57:54

My daughter attended the LWC and believed she was in a relationship. As soon as she was pregnant her partner left her that week for another woman. My daughter is now in a bitter court dispute and her baby has suffered. My daughter has little rights and her ex partner and girlfriend want to share this child.

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