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Sofaworks/Sofology Karma sofa - opinions please

(13 Posts)
LMGTFY Mon 07-Mar-16 20:58:40

All I can find are terrible post sales reviews about this company (ex CSL) but we like the sofa, tell me it'll be wonderful/or to run a mile please!

CookFromFresh Thu 19-May-16 22:27:25

I am in the same position as you. Very worrying. I have paid my deposit. Fingers crossed. What did you decide to do?

slithytove Thu 19-May-16 22:33:13

We have a sofology sofa, service and delivery was great, after care was fine, and we love the sofa.

LMGTFY Thu 19-May-16 22:38:32

We bought a Next one in the end as I couldn't find any post sales positive reviews on csl/sofaworks/sofology/whatever they're calling themselves now. I'm sad as I loved that one more than any other but friends and online post showroom reviews put me off, hope it works out for you.

CookFromFresh Fri 20-May-16 00:55:46

Thanks for the responses. Will post here how I get on. Sofa due early July.

CookFromFresh Wed 25-May-16 18:09:18

Well !! Can hardly contain my joy at receiving email from Sofology saying it was time to book my delivery. My corner unit is due for delivery now on 9th June. Yes nearly a month earlier than they originally estimated. So very pleased. Will keep you updated with how it goes. Still fingers crossed.

CookFromFresh Thu 09-Jun-16 14:02:48

I am delighted with Sofology. Had texts and calls yesterday telling me a 4 hour delivery slot and today a call when 30 mins away. They unpacked the corner unit, checked it over for me and then took all the packing away. Nothing was too much trouble for the delivery men. The corner unit is much better quality for the value price and it looks funky and modern. Thank you Sofology. Highly recommended.

HermioneWeasley Mon 11-Jul-16 14:27:08

Looking at sofology for a sofa (unsurprisingly). Trust pilot reviews of service all good. Any views on how hard wearing your sofa is getting on?

jjran2016 Wed 17-Aug-16 21:30:52

do not buy karma sofa I have it after 3 mthsseats nearly on floor arms and seating flat will not repair they say it is fine cannot put more padding in as it has no seams to open to put padding in had mine 9 months and it looks and feels older than my last one which was still tn very good condition at 10yrs old I paid £1800 for piece of junk

Rina23 Fri 02-Jun-17 16:38:18

Just paid a deposit on the Heritage line of sofa with Sofology . Now seeing a lot of not so good reviews about Sofology on other websites. Please share your experiences here if anyone has bought from them?

Sofology Sun 17-Sep-17 11:14:31

Had Mizzi leather chair delivered from Sofology, had crush marks on both arms. The company sent out a technician to try and sort this problem out. He couldn't, thats where my battle seems to have started.
I asked for a replacement, NO was the reply, it will take 6 weeks for the damage to disappear. Said I would return under the distance selling, to be informed, I didn't order it over the internet, I did. Then informed it would cost me 20% to do this.
I am now waiting to see if the damage disappears, hope it does.
Will keep you informed of the outcome after the 6 weeks.

Badgerbrother Fri 20-Oct-17 18:35:52

Just been massively let down by @sofology. Do not order a sofa from these people. Sales staff were really friendly and informative and the whole process of choosing our sofa was a pleasant experience. We were told it would take up to six weeks for delivery. Six weeks later we were told delivery would be delayed by two weeks. Irritating but what can you do? Two weeks later we received a text letting us know that the sofa will be delivered the following day between 11am and 3pm. Several hours later we get a call from Sofology to say that the sofa has actually been damaged whilst in transit from their supplier and that they will have to reorder which means we will have to wait another 7 weeks for delivery! I say this is unacceptable and want to know what they can do, considering we have spent nearly a £1000. They offered to take off the delivery cost, a huge £44. They also offered a replacement sofa, but I told them this was not the point. I struggled to get across my disappointment to the 'technical services' operator. She then put me on hold for 10 mins, which took the call just past 6pm and then I was cut off. I was unable to call back as they closed at 6pm. Terrible service. Please use the many other great companies out there as you will get better service. You certainly couldn't get worse.

Milly40 Tue 24-Oct-17 18:04:43

I’ve got a karma sofa and also think it’s awful quality. Had to have them out today as there are staples sticking out of the side off the sofa and you can feel it when you sit down. Waiting to see what there going to do. He said they can repair it but it will take 3 hours. No happy.

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