I've just received my first Paypal Chargeback claim.
The buyer bought the item on ebay using Paypal, I sent it Hermes tracked to the address on the transaction, it arrived and was signed for (I paid extra to get a signature). Two weeks later the buyer is now claiming their money back because the transaction was "unauthorised". No contact from the buyer although naturally they'd see the transaction both in their ebay and Paypal accounts.
Presumably their plan is they keep the item and for Paypal give them back their money, £200. My plan is to make sure Paypal don't take it from me.
I will provide the tracking information to Paypal (it was always on the ebay transaction) but I don't think Paypal will be able to use it to see the delivery address online. Therefore, I'm also going to provide in pdf form the shipping label, etc I can copy from my Hermes account to show that.
There is good information online about dealing with Paypal Chargeback cases although some of it is contradictory. Does anyone have any experience of dealing successfully with these claims? Thanks.
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Paypal Chargeback as a seller
2 replies
nauticant · 17/11/2016 08:43
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