Is it unreasonable to expect a refund of more than £50 when BA don't provide what you've paid for? My Mum asked me to post this on FB for her so I thought I'd ask for opinions on here too. Here is her story.
On 2 June 2017 I travelled from Port of Spain to Gatwick with British Airways. As I’m 81 years I booked Club World because it was a night flight and I wanted a good night’s sleep especially as I had a ticket for Sadlers Wells on the day of arrival. Plane was 11/2 hours late coming into Trinidad and we had a long wait in a cold lounge but that was OK because I was looking forward to a comfortable bed on the flight.
My seat couldn't recline and after 2 stewards failed to move it, I was told it was broken. They couldn't offer me a different seat as the flight was fully booked. I had a very uncomfortable night looking around at everyone else asleep under their blankets. Towards the end of the flight the manager took the details and offered me £50 or 10,000 Avios miles. Bearing in mind the cost of the upgrade is 30,000 air miles, I refused the offer.
I wrote to BA to inform them what had happened. On 13 June I had a call from Jim ( who refused to give his surname ) of Customer Relations BA and he made me the same offer of £50 or 10,000 air miles. I explained to him that I had paid for a seat which should recline and asked for an upgrade from Premium Economy to Club World on my next flight from Port of Spain to Gatwick. He refused on the grounds that I had “enjoyed “ Club World and that they had apologized. The meal wasn't very good, I don't drink alcohol, my seat wouldn't recline and having to sit up all night didn't feel any better than Premium Economy so his
apology was no comfort.
I feel British Airways is trying to short change me so I told him I should get what I paid for and would put my case on Facebook to get a fair opinion.
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Terrible customer service from British Airways
44 replies
Dreamqueen · 23/06/2017 13:31
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