We have just finished a massive remodelling project on our house and have needed to (and still are) spending £££ on DIY products. We tend to go to B&Q as it is the nearest store to us.
I was quite happy this year when they were doing a big promotion in store of their Club cards, and promising all sorts of vouchers and money-off schemes for members, so knowing we would be spending a lot there, thought it would be worth signing up.
We got a £5 off voucher immediately for signing up, and then a few weeks later an email with a 10% off offer if you spent a certain amount on line. I happily used both vouchers.
This was in February.
Since then, I have spent probably in the region of £1,000 on various things. I have received no other vouchers or money-off offers. I phoned customer services the other day to check that my card was properly registered, and it was confirmed that it is. When I asked why I hadn't received any offers, I was told that they are sent out on an "as and when" basis and that was just the way it worked. Contrary to what the promotional leaflets in store still say, they don't actually work on a loyalty basis, and their promise of regular offers carries no guarantee of frequency.
AIBU to wonder what's the bloody point of them, and to ask if other people who have one have received any offers in the last 6 months?
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AIBU?
To wonder what's the bloody point of B&Q club cards?
7 replies
Thistledew · 21/07/2016 15:12
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