I am a former Oxfam shop volunteer, was there about 9 years before leaving in the summer. Not just over the inclusive language nonsense, but also because the shop manager was an incompetent twat with a hoarding problem. Not ideal when you're managing a charity shop.
Anyway, there is such a massive GULF in ethos between head office and the shops it's not true. Go into any Oxfam shop around the country and ask a volunteer why they're there and they will tell you something about raising money for developing countries, working with people in the aftermath of a natural disaster, contributing to their local community etc etc. Lots of middle-aged women, retired people on weekdays, sprinkle of students and schoolkids at weekends. Not politically engaged by and large.
Head office staffers aren't there for the sorting bags of clothes and dealing with arsey customers. They are all about equality, and pronouns, and political posturing and campaigning, They see working in Oxfam as a stepping stone to a political lobbying job or the ultimate goal as a job as a Labour MP - worked for Jo Cox, didn't it? And Welsh MP Stephen Doughty.
These Head Office staff are 20-somethings, straight out of uni, idealistic, many independently well-off enough to be able to accept a lower charity salary and the high living costs in Oxford/London. These are the people who produce the Pride posters and order in the huge amount of Pride merch which is sent to stores, takes up loads of space, and doesn't sell. In my 9 years at Oxfam we never saw ANYONE from head office in our shop, which was a large, high-performing branch.
They ran a survey this time last year about the disconnect between Head office and the shop volunteers and this is pretty much what the survey told them. That volunteers don't feel listened to, that the core values of head office and stores are miles apart, that what head office thinks the direction of the organisation is does not match what volunteers think.
Nothing will change until they get rid of whichever senior manager used to work with Stonewall and is driving all this. They also need to get the 20 something staffers out of Oxfam House in Cowley to spend a week sorting bags, talking to customers and volunteers in York, Inverness, Newcastle or Plymouth.