I am a NW customer and will complain about this.
Anyone in the banking world know who best to complain to?
We had Stonewalled champions in our work trying to recommend we got rid of sex markers on customer records. Luckily they listened when I pointed out that currently one of our best ways of stopping phone banking fraud was checking if the voice matched the customer profile of age and sex.
Well done!
Yes - well done. I will also mention this point. I heard/read about a case of a TW complaining about not being recognised on the phone that they were the actual customer because of their male voice. The piece was framed about their hurt, and all I could think of was what about fraud?